Customer Experience

On Video: T-Mobile US Discusses Partnership With Netcracker and Plans for GenAI in Its Business

Dan Thygesen, Senior Vice President of T-Mobile Wholesale and head of T-Mobile's growing wholesale business, discusses its ongoing digital transformation and how it is working with Netcracker to incorporate GenAI into its operations.

On Video: Indosat Ooredoo Hutchison Discusses Partnership With Netcracker

March 20, 2024

Vikram Sinha, CEO of Indosat Ooredoo Hutchison, discusses Indonesia's push for digital transformation as well as his experience working with Netcracker.

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Changing the Game for Customer Experience

February 28, 2024

Over the past decade, communications service providers (CSPs) have been struggling to adapt to the challenges of the digital economy.

Telco Leaders Discuss the Benefits and Challenges of Digital Transformation – Part Two

November 29, 2023

For telcos, the days of acquiring and then selling spectrum are almost over, with major growth opportunity shifting to adjacent businesses and the services telcos can sell on top of their core infrastructure.

Telco Leaders Discuss the Benefits and Challenges of Digital Transformation – Part One

November 20, 2023

At DTW23 - Ignite, six C-level executives joined Netcracker’s Chairman and CEO Andrew Feinberg to share anecdotes of transitioning from a telco to a techco. In this two-part blog series, we will look at the key takeaways from the session.

On Video: Ari Banerjee Discusses Netcracker's Focus on Middle East Market With Telecom Review

November 3, 2023

At GITEX 2023 in Dubai, Ari Banerjee, SVP of Strategy at Netcracker Technology, talked to Telecom Review about supporting digital transformations, Netcracker's strategy for remaining innovative and its focus on the telecom market in the Middle East.

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Customer Experience

Netcracker's Insights on customer experience highlights best practices regarding how businesses can deliver personalized, real-time and digital customer journeys.