Customer Experience

On Video: T-Mobile US Discusses Partnership With Netcracker and Plans for GenAI in Its Business

Dan Thygesen, Senior Vice President of T-Mobile Wholesale and head of T-Mobile's growing wholesale business, discusses its ongoing digital transformation and how it is working with Netcracker to incorporate GenAI into its operations.
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On Video: Zain KSA on its Rapid Rollout of 'Transformative' 5G
May 25, 2023
Maha Ibrahim AlQernas, VP of Business and Fulfillment at Zain KSA, discusses the company's 5G rollout and partnership with Netcracker.
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On Video: Virgin Media Talks Digital Transformation - Have a Good Cultural Fit and be Wary of ‘Scope Creep’
April 5, 2023
José Luis Carrizo, CIO B2B IT at Virgin Media O2, discusses the company's B2B digital transformation journey and its partnership with Netcracker, as well as lessons learned throughout the process.
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On Video: du Talks About How to Build a 5G Network – and Then Monetize It
April 4, 2023
Karim Benkirane, CCO at du, discusses the company's transformation journey and the selection of Netcracker as a partner throughout the process to ensure the latest technology and capabilities are delivered to customers.
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On Video: Senior Telco Execs Discuss Their Transformation to Techcos
February 17, 2023
What are the most significant barriers when transitioning from a telco to a techco? Are they technical? Cultural? Procedural? Netcracker spoke with its customers to find out.
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Interview with Eva Slattery from VMO2
January 12, 2023
Eva Slattery, Director of Accelerate Transformation Programme at Virgin Media O2, discusses the status of the company's digital transformation, as well as its relationship with Netcracker Technology and lessons learned from the transformation experience.
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Customer Experience

Netcracker's Insights on customer experience highlights best practices regarding how businesses can deliver personalized, real-time and digital customer journeys.

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Vikram Sinha, CEO of Indosat Ooredoo Hutchison, discusses Indonesia's push for digital transformation as well as his experience working with Netcracker.
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