Customer Experience
Telco Leaders Discuss the Benefits and Challenges of Digital Transformation – Part Two
For telcos, the days of acquiring and then selling spectrum are almost over, with major growth opportunity shifting to adjacent businesses and the services telcos can sell on top of their core infrastructure.
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On Video: Virgin Media Talks Digital Transformation - Have a Good Cultural Fit and be Wary of ‘Scope Creep’
April 5, 2023
José Luis Carrizo, CIO B2B IT at Virgin Media O2, discusses the company's B2B digital transformation journey and its partnership with Netcracker, as well as lessons learned throughout the process.
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On Video: Swisscom Outlines the Challenge of Going from Telco to Techco
April 4, 2023
Peter van der Lee, Tribe Chief at Swisscom, discusses the company's transition from telco to techco, becoming a cloud-native organization and Netcracker's role in the transformation.
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On Video: du Talks About How to Build a 5G Network – and Then Monetize It
April 4, 2023
Karim Benkirane, CCO at du, discusses the company's transformation journey and the selection of Netcracker as a partner throughout the process to ensure the latest technology and capabilities are delivered to customers.
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On Video: Senior Telco Execs Discuss Their Transformation to Techcos
February 17, 2023
What are the most significant barriers when transitioning from a telco to a techco? Are they technical? Cultural? Procedural? Netcracker spoke with its customers to find out.
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Interview with Eva Slattery from VMO2
January 12, 2023
Eva Slattery, Director of Accelerate Transformation Programme at Virgin Media O2, discusses the status of the company's digital transformation, as well as its relationship with Netcracker Technology and lessons learned from the transformation experience.
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Customer Experience
Netcracker's Insights on customer experience highlights best practices regarding how businesses can deliver personalized, real-time and digital customer journeys.
Popular Customer Experience Blogs
Telco Leaders Discuss the Benefits and Challenges of Digital Transformation – Part One
November 20, 2023
At DTW23 - Ignite, six C-level executives joined Netcracker’s Chairman and CEO Andrew Feinberg to share anecdotes of transitioning from a telco to a techco. In this two-part blog series, we will look at the key takeaways from the session.
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On Video: Ari Banerjee Discusses Netcracker's Focus on Middle East Market With Telecom Review
November 3, 2023
At GITEX 2023 in Dubai, Ari Banerjee, SVP of Strategy at Netcracker Technology, talked to Telecom Review about supporting digital transformations, Netcracker's strategy for remaining innovative and its focus on the telecom market in the Middle East.
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