Cloud-Native BSS Drives a Digital-First Approach
CSPs require enhanced flexibility, agility, customer experience and innovation to excel.
Cloud migration of BSS is essential for future growth and success in the telecom industry. However, many vendors have been slow to migrate to the cloud and have stopped short of developing truly cloud-native BSS. CSPs must incorporate four fundamental innovations to fully leverage their BSS capabilities in the cloud.
Hybrid and multicloud environments are helping operators to precisely customize and manage their telco cloud configuration to match their business or operational needs. Using a modular microservices architecture in line with industry standards for developing BSS applications creates consistency in these environments with containers. This maximizes flexibility in using software and choosing multicloud hosting locations.
DevOps and CI/CD
CSPs must launch continuous joint development initiatives with DevOps and CI/CD methodologies to fully leverage the increased agility and flexibility of cloud-native BSS. DevOps and CI/CD can be used to continuously incorporate improvements into the solutions based on operational or business data to maximize agility. Cloud-native BSS is also essential in supporting partner ecosystems as they expand DevOps relationships with new collaborators like cloud service providers.
BSS has been automatically performing repetitive tasks for decades, but BSS solutions in the telco cloud era have to evolve by applying intelligence to decision-making in complex workflows and processes. AI/ML can monitor and analyze customer behavior in BSS for unparalleled personalized engagement at customer touchpoints to drastically enhance customer experience and increase loyalty.
The search for industry revenue growth is firmly on the B2B side of CSP business, and new network technologies for 5G are stimulating a wave of opportunities with enterprises. Platforms with cloud-native applications allow CSPs to fully leverage these new opportunities. The platform approach provides a rich and automated interface to BSS users through standardized APIs and simplifies adoption of next-generation network technology.
Cloud-native BSS fully realizes the potential of cloud migration to push adaptability, customer engagement and innovation to the next level.