June 25, 2020

The Importance of Partnerships in Delivering Critical Customer Care

Alaskan communications provider GCI teams up with Netcracker to keep customers connected during uncertain times.

COVID-19 has added a layer of uncertainty to how individuals and businesses act on a day-to-day basis, but one thing they have relied on the past few months is not losing their critical communications services.

A recent blog by GCI, an Alaskan-based communications provider, discusses what they are doing to ensure their customers remain connected during these trying times and how their partnership with Netcracker enables them to fulfill their commitment to their customers. GCI, which joined other U.S. providers in signing the FCC’s Keep Americans Connected pledge, has promised it will not terminate services for customers, will waive late fees and will offer free upgrades and services for those affected by the pandemic.

Netcracker has been working closely with GCI to deliver a seamless experience for their customers with no unexpected fees or cancellations occurring during the regular billing process. Netcracker’s flexibility and dedication has been critical in ensuring that GCI is able to continue offering promotions and critical services and that the provider is able to maintain its status as a valued partner to individuals, families and businesses.

A commitment to maintaining the continuity of critical services for customers is what elevates the customer experience and the relationship between provider and consumer. 

To learn more about what GCI is doing for its customers during the COVID-19 pandemic and how Netcracker is enabling helping to keep Alaskans connected, read the blog here.


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