Customer Testimonials
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“NetCracker’s superior architecture and ability to integrate easily with other systems will allow Videotron to track accurately the deployment of our state-of-the-art network. The breadth and depth of NetCracker’s solution and technical expertise — and their proven track record in supporting advanced technologies — will allow us to deploy services and networks faster, with reduced cost and increased customer satisfaction.”Michel Allard, VP Technology Development, Videotron |
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“Our strategic objective in working with NetCracker is to bring unparalleled quality to VimpelCom Group’s end-to-end service delivery capability. A unified architecture will enable VimpelCom Group to optimize processes, achieve rapid service delivery, reduce operational costs, and provide greater customer satisfaction across all our operations.”Alexey Goryachkin, Senior Vice President and Chief Technical Officer, Golden Telecom, VimpelCom Group |
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“NetCracker’s solution lets us know which customers are impacted by network failures and proactively manage their Service Level Agreements. NetCracker’s ability to provide end-to-end correlation between customers, their services, and the network elements they use allows us to offer high quality, SLA-based services to our business customers.” Mitat Kizilelma, Head of Operations, Cablecom |
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“NetCracker’s OSS solution is a critical component of our network simplification and transformation project. The enhanced resource management and workflow capabilities have enabled us to accelerate service delivery and improve customer service through increased automation.” Eddie VanCompernolle, Vice President IT Network Systems, Sprint |
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“NetCracker’s flexible service modeling and provisioning capabilities, as well as its ability to manage multiple domains from a single user interface, provide a robust solution for our future while managing our current operations. NetCracker’s OSS platform has streamlined our internal processes, which translates into improved service, enhanced response time, and ultimately, great value for our customers.” Brian Fink, Chief Information Officer, One Communications |
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“du is undergoing massive growth from geographical expansion, new service offerings, and increased market penetration. NetCracker’s flexible, easy-to-configure, and technology-agnostic solutions will enable us to support new services and technologies for fixed–mobile as well as Network–IT convergence.” Garry Melvold, Vice President Operations, du |
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"Deployment of the NetCracker solution allows us to consolidate the management of the MTS network in one system, which leads to optimization of the company’s operational processes." Andrey Ushatskiy, Technical & IT Director, MTS-Russia |
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“NetCracker has been a key tenant in our OSS service management transformation and is a key component of our OSS strategy. They shared the vision of where we needed to go and have been a critical element for that success, being an architecture-compliant, off the shelf product set. At TELUS we are revolutionizing how we bring services to market. When our OSS transformation is complete, we will have streamlined delivery, improved cost efficiency, and improved our service offering. We view NetCracker as a significant contributor to this initiative.” Kevin Salvadori, EVP, TELUS Business Transformation and CIO, TELUS |
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“NetCracker's powerful solutions have become mission-critical — helping us maintain a high quality of service for our customers.” Markus Grossenbacher, Chief Information Officer, Swisscom Broadcast |
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“We selected NetCracker's OSS solution after a thorough investigation to help manage our wireline networks and services. As part of Sprint's effort to provide an enhanced communications experience for our customers, our work with NetCracker provides increased functionality and furthers our ability to meet customer needs.” Dick LeFave, Chief Information Officer, Sprint |
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“The NetCracker solution provides one single view and understanding of the client's whole end-to-end network design, detailing client business requirements and business-critical elements. NetCracker's comprehensive, scalable product assists us in delivering complex IP VPN solutions more rapidly and cost effectively.” Andrew Johnson, Managing Director of Data & Online, Telstra |
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“We are rapidly deploying new converged services and network capabilities throughout our customer base. The flexibility of NetCracker's platform allows us to adapt quickly to changing market and customer needs. In addition, we are able to transform our service layer through NetCracker's Service Inventory module.” Bonnie Gray, Chief Network Officer, UPC Broadband |
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“NetCracker's OSS portfolio allows us to enhance the utilization of network resources and service provisioning activities while continuing to provide sophisticated, content-rich services to our customers. This enables the rapid delivery and management of services to the largest mobile customer base in Eastern Europe (76.06 million subscribers as of 10/07).” Yuri Gromakov, Chief Technology Officer, MTS |
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“Swisscom Fixnet Wholesale is beginning the transformation of its OSS to deliver the next generation of IP-based services. We were looking for a strategic partner who can give us a seamless and homogeneous architecture based on the most modern IT technology. NetCracker will enable us to implement Lean Production and Modularization and accelerate speed to market.” Peter Frauenknecht, Head of Fixnet Wholesale Information Technology, Swisscom Fixnet |
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“Before using NetCracker, we did not have a single source of network information, and the information that we did have was not consistent. NetCracker has given us a centralized system that benefits virtually every business group in the company. It is critical to our high-value products, and it helps Covad in reaching its overall business goals.” Paul Grantham, Vice President of Information Systems, Covad |
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“We are in the process of significantly upgrading our network and services offering in order to remain the dominant player in the market. At the foundation of our OSS is NetCracker — one of the focal points of our customer service delivery strategy.” Olga Zamaldinova, Deputy Director and CIO, MGTS |
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“With NetCracker we have reduced 'time to design' for several of our services by more than 50% and we anticipate additional benefits including reductions in system support costs, improvements in spares management, and off-net circuit management cost savings.” Mark Hernandez, Senior Vice President and CIO, Time Warner Telecom |
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“NetCracker has demonstrated its commitment to following industry standards such as TM Forum's SID, eTOM, NGOSS contract, and web-services.” Idir Fodil, IP Architect, France Telecom |
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“An innovative product suite, strong delivery capabilities, and a flexible, customer-focused partnering approach were key factors in the selection of NetCracker as a partner in our business transformation. Their Tier 1 global deployments have demonstrated the business value of their solutions and their leadership in service layer transformations.” Jan Erik Hvidsten, Chief Technical Officer, Ventelo |
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“When looking for an OSS provider, we evaluated companies on their ability to manage our extended network and services. NetCracker offered the most effective and comprehensive solution for us to build service agility while deploying our network resources in the most optimum manner.” Adam Wojacki, CEO, UMC |
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“The software and implementation expertise of the NetCracker team has enabled us to deploy Triple Play services in a timely and cost-effective manner. Our partnership with NetCracker has enabled us to meet our number one goal, which is to seamlessly provide our customers with the most sophisticated services.” Keld Damsbo, Chief Technology Officer, TRE-FOR |
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