NetCracker OSS Solution Improves Bite GSM Operational Efficiency

Infolink Technologies
November 16, 2004

WALTHAM, Mass. -- Major Lithuanian Telecom Provider, Subsidiary Of TDC, Shares Results Of Successful Implementation.

NetCracker Technology, a leading provider of OSS and IT Infrastructure Management solutions, announced today that Bite GSM's implementation of NetCracker's OSS Solution has been extremely successful and that the company is realizing significant resource savings and operations benefits as a direct result of implementing the NetCracker solution. Bite GSM, a 100% owned subsidiary of TDC (formerly TeleDanmark) implemented NetCracker's Network Inventory, Auto Design & Assign and Outside Plant solutions during a two phase cycle in 2003. NetCracker went into production in early 2004. Results achieved to date include a significant improvement in data integrity and the merging of four disparate systems into a single inventory database.

"NetCracker Technology has proved that its OSS Solution was the best solution for us," said Richardas Brazhenas, Technical Director for Bite GSM. "The implementation has been an unqualified success. The level of automation we have been able to achieve with NetCracker has easily increased our overall technical operations productivity by 25 percent or more. In addition, in NetCracker we have found a true partner as we have engaged in a continuous dialog regarding best practices, future enhancements and product feedback. This openness, combined with the rich NetCracker product capabilities, played a large role in securing our successful implementation."

During the initial phase of the implementation, Bite GSM achieved streamlined network planning and network operational processes, more effective utilization of GSM network assets, reduced error rates for internal operations processes, and more efficient service provisioning. During the second phase of the implementation, Bite GSM completed the integration with the remaining GSM network software, completing key business process automation and expanding inventory for network data and Internet services.

Bite GSM has achieved the following benefits to date:

• Consolidated all network inventory information from four primary separate inventory systems into a single database of record;
• Improved data integrity and data accuracy by 10 percent, achieving a 90 percent data accuracy level;
• Doubled the number of automated business processes, resulting in a 25% improvement in productivity.
• The company anticipates future benefits as additional integration is completed, the data accuracy level is increased, and additional processes are automated.

"NetCracker takes great pride in hearing the results from Bite GSM," said Andrew Feinberg, President and CEO of NetCracker Technology. "With NetCracker, Bite has achieved significant savings on internal operations. In addition, Bite is continuing to expand the use of NetCracker within their OSS."

NetCracker solutions enable service providers to automate and streamline inventory management and provisioning processes and manage telecommunications assets efficiently throughout their entire life-cycle. NetCracker's suite of OSS solutions includes Network Inventory Management, Auto Design & Assign, Network Discovery and Reconciliation, Order Management, Asset Management and its unique Outside Plant module. At the core of the NetCracker application is the 100% Web-based NetCracker OSS Engine, which includes NetCracker's workflow and facilitates information-sharing among NetCracker products and third party applications. Architecturally open, NetCracker solutions can seamlessly integrate with any OSS component including commercial-off-the-shelf software as well as homegrown applications.

NetCracker will be highlighting is solutions and customer success stories at two upcoming telecom conferences: Next Generation Networks, in The Netherlands, November 22-24; and Billing & IT, in Moscow, Russia, December 8-10.

About NetCracker Technology

NetCracker Technology is a leading provider of OSS solutions for telecommunications service providers, government agencies and cable operators. The NetCracker OSS solution combines software, services and expertise to help customers address their most pressing OSS challenges so that they can deliver products to the market more rapidly and profitability. NetCracker solutions help customers deploy new products, reduce service delivery costs, manage network inventory, and track telecom assets. NetCracker's pre-integrated product modules include Network Inventory Management, Auto Design & Assign, Network Discovery & Reconciliation, Outside Plant, Order Management, Asset Management and Telecom Cost Management. Founded in 1993, NetCracker Technology is headquartered in Waltham, MA, and can be reached at 1 (781) 419-3300 or www.netcracker.com.

About Bite GSM

100 percent owned by the Danish group TDC, Bite GSM has operated in Lithuania since 1995. Bite GSM provides comprehensive mobile connection, data transmission and Internet services. During five months of this year Bite has increased its number of customers by more than 30%. "Bite GSM" is the second largest mobile telecommunication company in Lithuania according to the revenue. Bite GSM is headquartered in Vilnius, Lithuania, and can be reached at +370 699 23230 or www.bite.lt.