Cablecom Implements Customer-Centric Management and Service Fulfillment With NetCracker

Order Processing Time Reduced to Minutes & Service Level Agreements Managed for Business Customers

WALTHAM, MA — May 20, 2008 — NetCracker Technology announced today that cablecom has implemented NetCracker’s Service Fulfillment and Assurance solutions for its Business-to-Business (B2B) offerings. NetCracker’s solution enables cablecom to improve customer experience and loyalty through rapid order processing and managed Service Level Agreements. The implementation replaces cablecom’s existing COTS B2B inventory system. Cablecom’s recent implementation adds to the expanding base of cable operator customers who are achieving business benefits with NetCracker’s innovative solutions.

Cablecom is the largest cable network operator in Switzerland and offers cable television, broadband Internet access, and mobile and fixed network telephony services. The company provides digital television service, high speed Internet, and digital voice to over 1.5 million consumer customers. Cablecom is unique among cable operators in its focus on business customers in addition to its traditional mass market offerings. For business customers, cablecom provides voice, data, and value-added services and has successfully competed against telecom operators. Cablecom is a national subsidiary of UPC Broadband, the European cable network group of Liberty Global Inc.

“NetCracker’s solution lets us know which customers are impacted by network failures and proactively manage their Service Level Agreements,” said Mitat Kizilelma, cablecom Head of Operations. “NetCracker’s ability to provide end-to-end correlation between customers, their services, and the network elements they use allows us to offer high quality, SLA-based services to our business customers.”

Cablecom acquired NetCracker’s Service Inventory, Network Inventory, Service Provisioning & Activation, Discovery & Reconciliation, and Customer Impact Analysis modules, all supported by NetCracker Framework.

“The Cable industry is undergoing rapid transformation with the introduction of multi-play services and is successfully expanding into what were previously considered non-traditional market segments. Cablecom leads the industry in providing one of the highest levels of service quality and service experience,” said Andrew Feinberg, NetCracker’s President and CEO. “We are proud to be their strategic supplier, contributing to their innovation and rapid growth.”

NetCracker’s Service Assurance functionality provides service correlation, impact analysis, and maintenance lifecycle and change management tracking. In addition, NetCracker provides logical and physical Resource Inventory management for cablecom’s major network topologies, as well as detailed service layer models and documentation for complex B2B customer offerings. The platform is fully integrated with legacy and next generation systems to provide an end-to-end design and provisioning service.

About NetCracker Technology

NetCracker Technology, a subsidiary of NEC Corporation, is the leading provider of Telecom Operations and Management Systems to Communications Service Providers worldwide. www.NetCracker.com.

NetCracker is a registered trademark of NetCracker Technology Corp. All other company or product names mentioned in this media alert may be trademarks or registered trademarks of the respective companies with which they are associated.

About NEC Corporation

NEC Corporation is one of the world's leading providers of Internet, broadband network and enterprise business solutions dedicated to meeting the specialized needs of a diversified global base of customers. NEC delivers tailored solutions in the key fields of computer, networking and electron devices, by integrating its technical strengths in IT and Networks, and by providing advanced semiconductor solutions through NEC Electronics Corporation. The NEC Group employs more than 140,000 people worldwide. For additional information, please visit the NEC website at: http://www.nec.com.