Telecom NZ’s Chorus Selects NetCracker’s Workforce Management Solution to Drive Automation
NetCracker’s Deal With Chorus Builds on Established Record of Success With Telecom New Zealand
ORLANDO, FL — December 8, 2009 — NetCracker announced today that Chorus, Telecom New Zealand’s network business, will deploy NetCracker’s Workforce Management Solution to manage disparate parts of its operations. The solution will improve overall business process efficiencies, deliver a higher level of automation, and increase customer satisfaction. Chorus, a Telecom New Zealand business, builds and maintains the copper and fiber access network, and makes that network available to other telecommunications providers. Chorus is also responsible for installing and repairing phone and broadband connections.
NetCracker and Telecom share an established record of success. In June 2008, Telecom selected NetCracker’s OSS suite to speed the delivery of innovative services and the rapid expansion of the operator’s next-generation network. As part of the new contract, Chorus will utilize NetCracker’s Workforce Management Solution to ensure that there is a centralized view of Telecom’s manpower operations, including Human Resources, Transportation Crews, and related equipment. “NetCracker is an important partner with proven technology and delivery capabilities,” said Ewen Powell, Chorus’ Technology Director. “Workforce Management is a natural extension to the solutions they currently provide to our company.”
In addition to managing workforce operations, the solution will leverage NetCracker’s operations management and automation expertise to:
- Create a centralized view of the workforce, including human resources, equipment, and transportation
- Help Chorus plan and manage short- and long-term work activities with the capability for workload forecasting and proactive capacity planning
- Enable comprehensive management of the work order lifecycle, with extensive reporting and escalation management capabilities
- Facilitate cross-domain data exchange for fulfillment, field service, and service assurance operations
- Enable business process monitoring and workforce performance management
- Minimize redundant or unnecessary customer visits
The primary goal is to deploy a Workforce Management Solution that meets both the business and regulatory requirements and obligations of Chorus.
“We have enjoyed a successful partnership with Telecom and are involved in a true transformation of their network and business,” said Andrew Feinberg, President and CEO of NetCracker Technology. “The opportunity to help streamline workforce operations further expands our relationship, and we are looking forward to delivering continued value and success.”
About NetCracker Technology
NetCracker Technology, a subsidiary of NEC Corporation, is the leading provider of Telecom Operations and Management Systems to Communications Service Providers worldwide. www.NetCracker.com.
NetCracker is a registered trademark of NetCracker Technology Corp. All other company or product names mentioned in this media alert may be trademarks or registered trademarks of the respective companies with which they are associated.
Media Contacts:About NEC Corporation
NEC Corporation is one of the world's leading providers of Internet, broadband network and enterprise business solutions dedicated to meeting the specialized needs of a diversified global base of customers. NEC delivers tailored solutions in the key fields of computer, networking and electron devices, by integrating its technical strengths in IT and Networks, and by providing advanced semiconductor solutions through NEC Electronics Corporation. The NEC Group employs more than 140,000 people worldwide. For additional information, please visit the NEC website at: http://www.nec.com.
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