NetCracker’s Customer SLA/QoS Management provides unified service quality reporting capabilities for Communications Service Providers’ (CSPs’) customer-facing teams and customer self-service portals. As an integral part of customer service quality management, it binds together information on service and resource performance and customer commitments. Part of NetCracker’s Customer Management offering, Customer SLA/QoS Management helps CSPs effectively manage customer experience through various customer retention and loyalty tools, such as customer credit tracking and management.
"Using NetCracker we have consolidated several databases and streamlined our systems and processes. NetCracker is now the cornerstone of our OSS and a strategic and critical part of our service delivery platform."