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Customer Billing Management

NetCracker’s Customer Billing Management enables Communications Service Providers to effectively handle all tasks and processes related to financial relations with customers. Customer Billing Management facilitates customer account operations and provides invoicing flexibility through support for multiple payment models, methods, and channels. It also supplies tools for billing personalization and customized invoice calculation and enables end-to-end, billing-related dispute resolution.

Customer Billing Management includes the following modules:

Billing & Invoicing: enables the calculation of a unified bill, including different types of charges, taxes, and discounts
Payment Management: facilitates customer balance replenishment through various payment methods and channels and provides real-time account adjustments
Bill & Receivable Management: automates bill production and distribution and provides an on-demand, comprehensive view of customer account details
Dispute & Inquiry Management: helps to effectively manage billing relationships with customers and process customer issues from query/problem capture to final resolution

Key benefits include:

Transparent transactions and on-demand invoice calculation
Increased flexibility for billing personalization
Support for multiple payment methods, channels, and models
Individual solutions for overdue account and query management
Ensured customer loyalty and churn reduction

CEO Perspective

Customer Billing Management

“Our strategic objective in working with NetCracker is to bring unparalleled quality to VimpelCom Group’s end-to-end service delivery capability. A unified architecture will enable VimpelCom Group to optimize processes, achieve rapid service delivery, reduce operational costs, and provide greater customer satisfaction across all our operations.”