NetCracker’s Customer Information Management gives Communications Service Providers a holistic view of their customers. It integrates with any customer care, billing, and service provisioning systems (including NetCracker Customer Management, Revenue Management, Product Management, and Service Fulfillment & Assurance) to accumulate multi-faceted information (both historical and present-day) about end-user personal, behavioral, buying, and spending details. It also provides a better understanding of relationships and policies within customer hierarchies.
“There are a few critical aspects that underpin NetCracker's OM [Order Management] solution. First is the centralized, unified, meta-data-driven informational storage covering all data needed for OM – from customer, product and marketing data, to services, resources, suppliers and workforce – all flexibly connected together, providing and end-to-end view. Second, a catalog-driven order entry/order management functionality using purpose-built, service provider-oriented OM engine covering processes from sales OM, service fulfillment and supply chain/B2B OM, enabling mobile or a fixed operator to have as much or as little automation as needed. NetCracker's solution is built on J2EE and SOA middleware platforms with open published standards-based APIs and provides full support for advanced analytics.”
End-to-End Order Management: The Mobile Operator Opportunity
“NetCracker’s domain and technology expertise, their process-based rapid development environment, and their ability to deliver as committed have enabled us to meet our evolving — and evermore demanding — customer needs.”