Customer Information Management

NetCracker’s Customer Information Management gives Communications Service Providers (CSPs) a holistic view of their customers. It integrates with any customer care, billing, and service provisioning systems (including NetCracker Customer Management, Revenue Management, Product Management, and Fulfillment & Assurance) to accumulate multi-faceted information (both historical and present-day) about end-user personal, behavioral, buying, and spending details. It also provides a better understanding of relationships and policies within customer hierarchies.

NetCracker’s Customer Information Management includes the following modules:

• Account Information Management: provides comprehensive end-user data integration for a single, detailed customer view
• Customer Account History: provides user-friendly storage capabilities for keeping track of customer experience records
• Personalization: provides tools for improving customer experience and increasing ARPU through end-user management customization
• Customer Product Inventory: provides easy-to-access and easy-to-navigate information about all existing customer products and services in use

Key Benefits Include:

• Improved end-user relationships and maximized value through personalized offerings and a better understanding of customer needs and preferences
• Improved up-sell and cross-sell revenue through detailed, multi-faceted views of customers and their relationships
• Ability to target customer service and improve customer experience through extensive personalization capabilities
• Ability for sales personnel to easily access and navigate customer details for a better interaction experience
• Ensured security of customer information through reinforced compliance with privacy and regulatory policies

Contact us to get more information