NetCracker’s Customer Order Management facilitates the tracking and management of numerous customer orders in multi-service, multi-vendor environments, provides customer service representatives (CSRs) with tools for effective customer interactions, and offers intelligent guidance for the assembly of targeted bundles. Enabling quick access to customer and product information as well as effective navigation within that information, it provides tips for cross-sell/up-sell recommendations, allows the average order size to be increased, produces higher ARPU, and improves the customer experience.
Our Customer Order Management functionality perfectly meets the needs of both retail and wholesale Communications Service Providers.
“There are a few critical aspects that underpin NetCracker's OM [Order Management] solution. First is the centralized, unified, meta-data-driven informational storage covering all data needed for OM – from customer, product and marketing data, to services, resources, suppliers and workforce – all flexibly connected together, providing and end-to-end view. Second, a catalog-driven order entry/order management functionality using purpose-built, service provider-oriented OM engine covering processes from sales OM, service fulfillment and supply chain/B2B OM, enabling mobile or a fixed operator to have as much or as little automation as needed. NetCracker's solution is built on J2EE and SOA middleware platforms with open published standards-based APIs and provides full support for advanced analytics.”
End-to-End Order Management: The Mobile Operator Opportunity
“NetCracker’s domain and technology expertise, their process-based rapid development environment, and their ability to deliver as committed have enabled us to meet our evolving — and evermore demanding — customer needs.”