Device Management

NetCracker’s Device Management allows Communications Service Providers to cost-effectively deliver content-rich services to end-user devices, and enable real-time device performance monitoring and proactive problem resolution. Device Management is fully compliant with the OMA-DM (Open Mobile Alliance—Device Management) industry protocol and provides a unified approach to delivering high-quality services to end-user devices in multi-vendor environments. Device Management also provides intelligent capabilities for geography-, device-, and user-specific service personalization and targeted advertising.

Device Management includes the following components:
  • Device Configuration: enables quick and efficient over-the-air device configuration, application installation, and service activation with subsequent proactive software and firmware upgrades
  • Quality Management: provides the continuity of day-to-day, high-level service delivery, facilitates proactive service assurance, and enables targeted content and service offerings
  • Analysis & Security: provides comprehensive tools for tracking and analyzing customer behavior and service usage trends and also ensures data safety and security
Key benefits include:
  • Reduced time-to-market for new services and devices
  • Ability to grow customer satisfaction through configuration automation and synchronization of personal settings
  • Ability to deliver personalized services and targeted advertising through context-based content mapping
  • Reduced OpEx through over-the-air trouble management and shorter service call times
  • Optimized workload for customer service representatives through customer self-configuration capabilities
  • Ensured service continuity through pre-integration with other parts of the NetCracker Telecoms Operations and Management (TOMS) Suite