Device Management
NetCracker’s Device Management allows Communications Service Providers (CSPs) to cost-effectively deliver content-rich services to end-user devices, and also enables real-time device performance monitoring and proactive problem resolution. Device Management is fully compliant with the OMA-DM (Open Mobile Alliance—Device Management) industry protocol and provides a unified approach to delivering high-quality services to end-user devices in multi-vendor environments. Device Management also provides intelligent capabilities for geography-, device-, and user-specific service personalization and targeted advertising.
NetCracker’s Device Management includes the following modules:
- Device Configuration: enables quick and efficient over-the-air device configuration, application installation, and service activation with subsequent proactive software and firmware upgrades
- Quality Management: provides the continuity of day-to-day, high-level service delivery, facilitates proactive service assurance, and enables targeted content and service offerings
- Analysis & Security: gives comprehensive tools for tracking and analysis of customer behavior and service usage trends and also ensures data safety and security
Key Benefits Include:
- Reduced time to market for new services and devices
- Ability to grow customer satisfaction through configuration automation and synchronization of personal settings
- Ability to deliver personalized services and targeted advertising through context-based content mapping
- Reduced OpEx through over-the-air trouble management and shorter service call times
- Optimized workload for customer service representatives through customer self-configuration capabilities
- Ensured service continuity through pre-integration with other parts of the NetCracker TOMS Suite
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