Home Network Management
NetCracker’s Home Network Management gives Communications Service Providers (CSPs) comprehensive capabilities for easily configuring, testing, activating, and upgrading complex home networks and assuring high-quality service delivery. It provides a high degree of customization for customer premises equipment (CPE) usage and access policy adjustment, definition of personal thresholds and limits, and scheduled and on-demand CPE performance and usage tracking and analysis. NetCracker’s Home Network is fully compliant with the TR-069 industry protocol and ensures that CSPs have a unified approach to assuring effective multi-vendor CPE management.
Home Network includes the following modules:
- Home Network Configuration: enables quick and efficient configuration, activation, and upgrades of multi-vendor home networks
- Quality Management: provides the continuity of day-to-day, high-level service delivery, enables proactive service assurance, and facilitates customer self-assistance
- Analysis & Security: gives comprehensive tools for tracking and analyzing CPE usage trends and customer preferences and also reinforces compliance with home network access and usage policies
Key benefits include:
- Increased customer satisfaction and reduced churn through streamlined and transparent service provisioning
- Reduced OpEx through automated management of multi-vendor home networks
- Increased ARPU through service personalization
- Ensured customer satisfaction through CPE performance monitoring and proactive troubleshooting
- Reduced time-to-market for new services through streamlined network re-configuration capabilities
- Facilitated customer–CPE interaction through assisted self-support and advanced control capabilities
- Ensured service continuity through pre-integration with other parts of the NetCracker Telecoms Operations and Management (TOMS) Suite
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