CMDB
NetCracker’s CMDB (Configuration Management Database) provides comprehensive capabilities for the management of complex IT infrastructure and services in a single, centralized system. This integrated database allows companies to store configuration items (as well as their attributes and relations) in a unified way, enforces IT operations support and readiness, facilitates day-to-day IT service delivery, and allows IT operations to be aligned with business processes across the entire company.
NetCracker’s CMDB includes the following modules:
- IT Infrastructure Management: provides centralized, standards-based storage of IT data as well as comprehensive functionality for data center resource management, proactive planning and deployment, and enforcement
- IT Service Management: provides pre-defined workflows for service configuration and problem management. It ensures optimized operations and service improvement through SLA monitoring, event management, and problem management.
- IT Configuration Management: provides operations support and readiness to IT infrastructure and services, and establishes business-aligned IT policies and procedures
Key Benefits Include:
- Increased service quality and improved customer experience
- Streamlined business processes and improved operational efficiency
- Reduced operational costs and optimized support times for day-to-day operations
- Minimized time to repair through automated service assurance
- Optimized IT infrastructure usage through standards-based configuration and change management
Contact us to get more information
“We are proud to be recognized by the U.S. Army and Army National Guard for this ground-breaking project that merges the power of IT and Telecom networks. We look forward to the opportunity to support future Army enterprise infrastructure management needs and deployments.”
