Fault Management
NetCracker’s Fault Management provides Communications Service Providers (CSPs) with comprehensive integration and analytical capabilities for risk mitigation, facilitated root cause analysis, and proactive service assurance. Fault Management pre-integrates with other components of the NetCracker Network Management solution, as well as with Service Quality Management and Service Problem Management. It accumulates data from network configuration management, network performance management, and network/element management systems. It enables centralized and automated data processing, as well as streamlined calculation of network metrics and alarm correlation.
NetCracker’s Fault Management includes the following modules:
- Monitoring & Mediation: monitors multiple networks for proactive alarm detection and transforms fault data into a single format. It supports multiple north- and southbound interfaces for facilitated, synchronized, and centralized information gathering.
- Analysis & Control: accumulates uniformly formatted data from Monitoring & Mediation, enables data analysis and root cause identification, creates trouble tickets, and streamlines management of the trouble ticket lifecycle. It enables the tracking and management of different types of network entities, including configuration changes, network alarms, and cases of network degradation.
- Reporting Engine: provides user-friendly representations of network fault data (including shortages, fallouts, exceeded thresholds) and creates ad hoc reports on network statistics. It contains out-of-the-box templates and also allows custom configuration of network malfunction reports to enable a better, requirements-based view of network issues.
Key Benefits Include:
- Reduction of network downtime through proactive alarm tracking and trouble ticket prioritization
- Workforce and OpEx optimization through centralized fault monitoring and mediation
- Customer satisfaction and churn reduction through improved service quality and availability
- Increased revenues and streamlined introduction of new services through multi-vendor technology integration
- Minimization of potential risks and expenses through reduction of SLA violations
Contact us to get more information
