Product Overview

NetCracker’s End-to-End BSS/OSS Solutions

From billing, customer care, and real-time charging and policy solutions, to resource and network management, service fulfillment, and assurance, our comprehensive, best-of-breed software and services capabilities enhance the customer experience through content-rich offerings and reduced costs. NetCracker’s innovative end-to-end BSS/OSS solutions, combined with professional services, managed services, and implementation expertise, enable service providers to operationalize next-generation connectivity, maximize the convergence of Network and IT, monetize content, and deliver a compelling customer experience.

NetCracker’s End-to-End BSS/OSS offering spans 11 key domains:

NetCracker Customer Management
Using NEC’s experience in CRM, Billing, and Self-Service domains, NetCracker’s Customer Management solution includes core functionality that covers the areas of Customer Information Management, Customer Self-Service, Customer Order Management, Customer Billing Management, Customer Problem Management, and Customer SLA/QoS Management.

NetCracker Partner & Channel Management
NetCracker’s Partner & Channel Management solution includes core functionality that covers the areas of Partner Management, Marketing & Sales Management, and Analytics & Decisioning.

NetCracker Product Information Management and PLM
NetCracker’s Product Management solution includes core functionality that covers the areas of Product Information Management and Enterprise Product Catalog as well as Product Lifecycle Management.

NetCracker Online Rating & Charging and Active Mediation
Leveraging NEC’s experience and expertise in the billing domain, NetCracker’s Revenue Management solution includes core functionality that covers the areas of Active Mediation and Online Rating & Charging. NetCracker Revenue Management embodies the critical core characteristics required by a modern convergent billing platform.

NetCracker Device Management and Home Networking
The NetCracker Device Management and Home Networking solution allows service providers to execute centralized subscriber management, abstract service types, assure service delivery, and unify device management for IP-based customer premises equipment (CPE). With home network devices continuously growing in number and varying in type, this comprehensive end-to-end solution is designed to unify device management, automate and simplify provisioning, and guarantee security.

NetCracker IT Platforms Suite
As a timely response to current demands, NetCracker’s IT Platforms suite enables service providers to seamlessly decouple diverse applications from their siloed environments without extensive reconfigurations, and to provide a single IT applications environment where applications maintenance is outsourced to service providers, and users can access innovative software with higher interoperability and new services. NetCracker’s IT Platforms embodies the critical core characteristics required by a modern IT-centric services platform.

NetCracker Fulfillment and Assurance
NetCracker brings its strong Service Layer Transformation experience together in its complete Service Fulfillment & Assurance suite that leverages more than 20 years of experience in the successful delivery of Service Management/OSS products and solutions. NetCracker Service Fulfillment & Assurance includes Service Information Management, Service Order Management, Service Inventory, Service Problem Management, Service Quality Management, and Service Activation.

NetCracker Resource Management
NetCracker brings its strong experience in network inventory, resource activation, outside plant, network design and planning, and configuration managementto its Resource Management suite that leverages more than 20 years of experience in the successful delivery of OSS products and solutions.

NetCracker Network Management
NetCracker brings NEC’s strong, 30 plus years of experience in network management and assurance to its complete Network Management suite which includes Fault Management, Performance Management, and Network/Element Management Systems.

NetCracker Network Platforms
NetCracker’s Network Platforms includes Policy Management, Policy Enforcement, and Media Optimization.

NetCracker Enterprise Management
NetCracker’s Enterprise Management provides a single platform-based, unified solution for end-to-end management, visibility, control, and analysis of all corporate operations and includes Workforce Management, Administrative Services, Financial Analytics, Asset Management, HR Management, and Knowledge Management.

Benefits

• Centralized, unified, up-to-date view of the customer, product, services, resources, faults, trouble tickets, performance events history, and other important data
• Open, published, secure integration interfaces suitable for users through self-service portals and for partner systems outside the service provider’s back office, and for other BSS/OSS and TOMS components
• Scalable, high-performance processing platform capable of supporting a Tier 1 load of customer requests and other related transactions with quick response time
• Flexible, configurable data modeling and process automation capabilities able to accommodate and quickly adjust as necessary to support a mix of multi-access, multi-device, and multi-service platform offerings
• Flexible, unified metadata-based approach of reusable product, service, and resource components to enable the quick creation and delivery of new service offerings, and thereby provide an important competitive advantage
• Advanced visualization capabilities for important data entities and relationships to speed product and service introduction, fulfillment, and assurance processes