NetCracker Order Management
Learn more Products and Services sold by Communications Service Providers (CSPs) are evolving in complexity. Keeping up with product transformations while maintaining a high level of customer satisfaction and a competitive value proposition requires sophisticated back office order handling and fulfillment systems.
The NetCracker Order Management module supports the order capture process, enables service pre-qualification and product order decomposition, and caters to comprehensive order status orchestration and escalation management.
The module includes the following components:
- Product Catalog
- Subscribers Repository
- Product Inventory
- Order Repository
- Order Entry Mechanism
- Order Decomposition Mechanism
- Process and Task Management Mechanism
Key benefits include:
- End-to-end process automation that reduces processing time and increases order handling efficiency
- Integration with service provisioning systems to help reduce order fallout, provide full visibility into the order fulfillment process, and improve customer satisfaction
- Overall process orchestration that enables escalation and jeopardy management for both automated and manual tasks
