For Communications Service Providers (CSPs), the network is one of their most important assets. Having deployed the network to provide connectivity and access, CSPs seek to monetize this asset by layering services over it. Over the years, networks have grown and become more complex and intelligent. Despite their increased sophistication, however, they still cannot create, deliver, and manage services by themselves. Network expansion and the introduction of new services require network planning and design skills. A detailed understanding of the network, its configuration, its topology, and the relationships between different layers and components is necessary.
A service provider's other biggest asset is a skilled workforce. The optimum use of this workforce is becoming critical as mobile operators migrate to 3G networks and wireline operators become converged services providers. Workforce management plays a central role during new network deployments, but it is also fundamental to ongoing operations. As service providers struggle to handle large numbers of dispatchers and field engineers, avoid operational delays, and prevent churn by improving the customer experience, the need for workforce management solutions has never been more urgent.
NetCracker brings its strong experience in network inventory, outside plant, network design and planning, mobile rollout, as well as work order and workforce management to its Resource Management suite that leverages more than 15 years of experience in the successful delivery of OSS products and solutions.
As a part of the NetCracker TOMS Suite, NetCracker Resource Management optimizes implementation time and costs through pre-integration with IT Service Platforms, as well as with Customer Management, Service Management, and Network Management.
"NetCracker’s superior architecture and ability to integrate easily with other systems will allow Videotron to track accurately the deployment of our state-of-the-art network. The breadth and depth of NetCracker’s solution and technical expertise — and their proven track record in supporting advanced technologies — will allow us to deploy services and networks faster, with reduced cost and increased customer satisfaction."