Workforce Management

NetCracker’s Workforce Management enables Communications Service Providers (CSPs) to manage field operations as part of the end-to-end service delivery lifecycle. This elevates the visibility of resource capacity and allows for business process orchestration and performance optimization, ultimately guaranteeing improved operational efficiency and reduced TCO.

Workforce Management uses NetCracker’s Business Activity Monitoring capabilities for business performance measurement, resource demand trending, and root cause analysis. This gives CSPs end-to-end visibility into business processes, real-time views, and statistical reports, and also enables them to execute KPI information aggregation and analysis and jeopardy management.

NetCracker’s Workforce Management includes the following modules:

• Workforce Inventory: acts as a central repository of workforce, tools, and supplier information
• Work Order Management: enables the storage and management of work order statuses
• Work Planner: provides mechanisms for planning and optimizing short- and long-term activities
• Mobile Client: helps to coordinate field service engineers through integration with handheld devices

Key Benefits Include:

• Reduced OpEx through optimized workforce management
• End-to-end visibility across telecom operations
• Improved customer satisfaction with fast, reliable service and the elimination of redundant customer visits
• Optimized planning with reliable forecasts and actionable, just-in-time information
• Controlled workforce performance through the monitoring of work order lifecycle KPIs
• Enhanced efficiency and reduced processing times through the use of Mobile Client to provide up-to-date information