NetCracker’s Service Information Management provides a quick and efficient way of viewing, accessing, and managing multi-technology, multi-vendor services and service components. Service Catalog — an integral part of Service Information Management — is pre-integrated with Product Catalog (included in NetCracker’s Product Information Management) and contains detailed descriptions of product-to-service and service-to-resource correlations and existing service descriptions.
Service Information Management includes the following components:
Service Catalog: allows Communications Service Providers (CSPs) to keep track of multi-vendor services and service offerings. It contains detailed descriptions of services and service components and provides information on product-to-service and service-to-resource correlations
Service Lifecycle Management: enables CSPs to track and manage changes in services and service components in a timely manner throughout their lifecycle and provides both current and historical views of services across all CSP business lines
Policy Management: provides a detailed picture of service-on-service dependencies and contains business rules that describe constraints on service configurations
Key benefits include:
Reduced time-to-market for new services
Delivery of personalized customer experience
Ability to foster partner relations and develop new business lines
Optimized integration costs for multi-technology services
Ability to facilitate service delivery and assurance
Streamlined service modeling
Ability to easily extend product portfolios through reusable and re-configurable service components
"NetCracker has had the most remarkable growth in this segment [Service Fulfillment] over the past few years with high profile transformation projects with France Telecom, Russia's MTS, Sprint and TELUS."
Service Fulfillment Market Review