Service Order Management

NetCracker's Service Order Management enables Communications Service Providers to automate provisioning of multi-vendor, next-generation products and services. It provides functionality for service order decomposition, streamlines the execution of the order provisioning flow, and facilitates service order lifecycle management.

As part of Service Fulfillment & Assurance, Service Order Management is seamlessly pre-integrated with NetCracker’s Service Inventory, Service Information Management, and Service Activation and ensures automated service configuration and flow-through provisioning.

Service Order Management includes the following components:
  • Order Decomposition: enables product order parsing into underlying service orders based on product-to-service associations and CSP-specific business rules
  • Service Design: allows CFS and RFS specifications to be instantiated based on actual resource data and application of the corresponding business rules
  • Order Orchestration: enables dynamic, real-time, data-driven task management of dependencies between all tasks in the main flow and sub flows of multi-vendor service fulfillment processes
Key benefits include:
  • Streamlined and automated cross-domain order provisioning
  • Improved customer experience through shorter service delivery times
  • Reduced time-to-market for new services through unified business logic and service provisioning mechanisms
  • Reduced order fallouts through end-to-end order lifecycle management and data transparency
  • Increased revenues through high-quality delivery of personalized product offerings
  • Enhanced partner relations through centralized, multi-vendor service provisioning
  • Minimized integration and operational costs and higher process efficiency
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Service Order Management

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"NetCracker’s solution lets us know which customers are impacted by network failures and proactively manage their Service Level Agreements. NetCracker’s ability to provide end-to-end correlation between customers, their services, and the network elements they use allows us to offer high quality, SLA-based services to our business customers."