The three-level modular architecture of NetCracker’s TOMS-based Service Quality Management (SQM) offering embodies a Resource-to-Service-to-Customer Layer structure as well as functional isolation. The latter makes it possible to make changes and upgrades on one layer without impacting the other two, and thus operational flow is never affected. In the service quality assurance process, the lower layers serve as a backbone for the higher ones, while allowing for a two-way interaction through independent or bidirectional interfaces. Enabling customer-centric (rather than network-centric) service problem resolution, NetCracker’s Service Quality Management allows Communications Service Providers (CSPs) to focus on front-burner issues and forecast the quality of service (QoS) delivered to the customer.
"Only NetCracker currently implements a true service layer."
OSS/BSS Global Competitive Strategies
"NetCracker has had the most remarkable growth in this segment [Service Fulfillment] over the past few years with high profile transformation projects with France Telecom, Russia's MTS, Sprint and TELUS."
Service Fulfillment Market Review
“NetCracker’s solution lets us know which customers are impacted by network failures and proactively manage their Service Level Agreements. NetCracker’s ability to provide end-to-end correlation between customers, their services, and the network elements they use allows us to offer high quality, SLA-based services to our business customers.”