As operators look to quickly move their legacy billing systems to the latest smart BSS and customer care applications in order to adapt quickly to changing consumer demands, they are increasingly turning to managed services as a cost-efficient solution.
BSS managed services have long been perceived as a way of allowing a business to reduce costs and concentrate on key competencies. Today they also offer operators the opportunity to expand capabilities and enhance the customer experience.
NetCracker Hosted Managed Service:
Provides the billing and customer care solution and the full suite of services
Provides the hardware/software infrastructure in a NetCracker facility
Supports and maintains the solution in accordance with contractual terms
Manages and operates the solution in accordance with contractual terms
With Managed Service clients around the world, NetCracker knows what it takes to deliver results. Its Hosted Managed Service offering draws on more than 25 years operational excellence, with proven methodology, processes, and tools based on industry best practices, together with in-depth experience of managing mission-critical business applications. With NetCracker’s Hosted Managed Service offering, operators do not need to own the data center and network responsibility, or be concerned about maintaining and managing the staff needed to run the day-to-day operations.
"Maturity Level 5 focuses on continually improving process performance through incremental and innovative process and technological improvements. The organization’s quality and process performance objectives are established, continually revised to reflect changing business objectives and organizational performance, and used as criteria in managing process improvement." CMMI for Development,
Software Engineering Institute