End-to-End Outsourcing
The new digital convergence holds great promise of new revenue opportunities for Communications Service Providers (CSPs). But the business imperative to do more in a new competitive environment may seem daunting to some CSPs given the new challenges that come along with the opportunities — fast-growing capacity demand, rapid launch of new products and services, insufficient ARPU, maintaining outdated legacy systems, and more. Combined with the changing economic environment, this is forcing some CSPs to consider outsourcing part or all of their operations — such as NGN & legacy O/BSS, Service Operations Center (SOC), Network Operations Center (NOC), Customer Care, and Services Desk — to trusted third parties.
Now, as CSPs aspire to leaner and more agile operations, many have adopted a managed services model — that is, to partner with a managed services provider to design, build, host, and run their back-office infrastructure, applications, and non-core business operations. Besides reducing CAPEX and OPEX, CSPs are leveraging managed services as a strategic differentiator to launch new operations faster, execute modernization and innovation projects, drive a better customer experience, and become more competitive — without having to worry about managing their network and IT/datacenters.
This type of market necessitates a new type of outsourcing offer — one that combines a knowledge of Network, IT, TOMS (Telecom Operations and Management Solutions), and tools and methodologies in one package, along with the expertise, scalability, and agility required to deliver that package quickly and perfectly tailored to a particular customer’s current requirements and to drive positive business results.
NetCracker’s CMMI Level 3 certified services organization provides the essential End-to-End Outsourcing part of this offering and includes such important components as selective applications outsourcing, full IT operations outsourcing, and business process outsourcing. Combined with NEC’s strong background in managed services and network and IT/datacenter, with over 30,000 experienced professionals in 163 countries, NetCracker’s End-to-End Outsourcing services can ensure that our customers have access to best industry practices, unique transformation experience, as well as long-term and sustainable business values.
