Systems Outsourcing
The Communications Industry is going through a period of significant, fundamental change as a result of consolidations, the introduction of next-generation networks, the demand for new, convergent services, the need for shorter time-to-market, as well as intense competitive pressure. At the same time, Communications Service Providers (CSPs) are increasingly becoming differentiated by their services and overall customer experience rather than by their Network, CPEs, or back-office systems. More and more they are being required to be as agile as possible, and that runs counter to the way large CSPs have grown accustomed to operating.
At the same time, today’s economic situation requires a very high level of efficiency and places a great deal of attention and pressure on considerations like ARPU, customer churn, and gross margins. Combined with the limited credit available in the current economic downturn, this frequently forces CSPs to look beyond the standard approach to running their operations — and makes them consider running Network and IT environments as managed services or outsourcing some or all of their operations.
In addition, CSPs in emerging markets and greenfield operators are more and more beginning to contract the entire design, build, and maintenance of their networks and IT to outside providers while they themselves focus on providing the most innovative services and offerings to their customers — without having to worry about managing their network/datacenters.
This type of market necessitates a new type of outsourcing offer — one that combines a knowledge of Network, IT, and OSS/BSS in one package, along with the expertise, scalability, and agility required to provide that package quickly and perfectly tailored to a particular customer’s current requirements. While it must contain all the pieces needed right now, it must also have the ability to easily and quickly adjust to future requirements.
NetCracker’s CMMI Level 3 certified services organization, together with NEC Corporation’s service companies located worldwide, provides the essential Systems Outsourcing part of this offering and includes such important components as business process outsourcing, applications outsourcing, and operations outsourcing. Combined with NEC Corporation’s strong background in Network and IT/datacenter outsourcing, this creates a truly unique market offering, unmatched by any competition.
