Services Overview

The Communications Industry is going through a period of significant, fundamental change as a result of consolidations, the introduction of next-generation networks, the demand for new, convergent services, the need for shorter time-to-market, as well as intense competitive pressure. As a result, each project a Communications Service Provider (CSP) undertakes is becoming more complex because it is likely to require a comprehensive business transformation. This, in turn, requires careful end-to-end planning and management, a high level of transformational expertise, and best practices that are not typically available in-house or from generic SIs.

In this environment, CSPs must be able to obtain a comprehensive set of services, including an initial analysis of short- to mid-range business needs, a comprehensive business case and program roadmap, actual implementation, and finally, operations and maintenance — together with the option to have managed services or full end-to-end outsourcing.

To help service providers achieve these objectives, NetCracker brings to the market a team of seasoned professionals with deep telecom expertise as the foundation of its end-to-end professional services offering:

• Professional Services: NetCracker provides an experienced solution delivery team to help with all phases of TOMS (Telecommunications Operations and Management Systems) projects from the initial analysis of business objectives, to defining the business case and multi-year program roadmap, to actual delivery of the program from end-to-end and top-to-bottom, to the successful operation and maintenance of the delivered solution.
• Telecom Expertise: NetCracker provides a team of subject matter experts who have deep expertise in telecommunications, network and IT, service provider business environments, business processes, systems integration and data migration, network and service management, and program management.

As a CMMI Level 5 Appraised services organization, NetCracker fully believes in utilizing proven methodologies to ensure on-time, on-budget program execution. NetCracker’s main service offering areas include:

• Planning & Consulting, covering initial needs assessment, business case building, and business optimization services
• End-to-End Turnkey Delivery, including full solution delivery, program governance (PMO), and deployment service offerings
• Operations & Maintenance, including multiple levels of support and maintenance, training, operational assistance, and staff augmentation
• Managed Services and End-to-End Outsourcing, including managed services for service fulfillment, service management, self-service portals, and other TOMS areas
• Training, including all aspects of operating, administering, and maintaining the NetCracker product
• Testing, including test management and governance, end-to-end testing, test automation, and non-functional testing

Together with NEC Corporation, NetCracker is constantly working to expand its joint services portfolio and capabilities worldwide, and to expand its joint service offerings to cover the entire range of NEC–NetCracker expertise.