Support & Maintenance
Learn more Once a world-class OSS solution is in production, quality ongoing support is paramount to maintain it. NetCracker delivers! Regular product updates are provided so customers can take advantage of the latest network technology, and our Customer Support process features:
- A dedicated account manager
- 24x7 product support
- A web-based customer support system for tracking questions, defects, and enhancements
- SLAs for defect resolution
- A formal escalation process for priority issues
- Formal sign-off by the customer before NetCracker closes a support issue
