NetCracker’s innovative Business Services Solution enables Communications Service Providers (CSPs) to offer voice, connectivity, and managed services. It simplifies the complex integration challenges faced by CSPs and orchestrates the order-to-activation cycle for converged services.
Business services require complex integration at the Network, Service, and Customer Layers, and this can lead to long deployment schedules and delayed return on investment. NetCracker's Business Services Solution enables CSPs to manage services independent of network infrastructure, business model, service silo, or organizational silo, and thereby speed time to revenue. Supported business service categories are voice, business connectivity (including VPLS and Peer-to-Peer Ethernet, Internet, and IT), and video.
The Business Services Solution is built on NetCracker's core products, which include NetCracker applications, network infrastructure support, and a software application platform. It enables CSPs to manage services by adding new orders and by making on-the-fly moves or changes to existing services, disconnects, or service suspensions.
The NetCracker Business Services Solution covers the following range of business services:
Voice (POTS/ISDN, POTS/Analog, POTS/VoIP, Call Center, IP Centrex, PBX/ISDN, PBX/TDM, PBX/IP)
Internet (Dedicated Internet Access)
IT Services (Email Protection, Web Hosting, Online Back-up, Remote Connection, DNS, IT Network Management Services)
As part of the Business Services Solution, NetCracker provides VPN functionality which enables CSPs to create a single system for service design and inventory management that correlates allocated resources with services and customers to ensure optimized resource utilization and proactive service quality management. The solution also provides the business service design automation needed to ensure process continuity and cost-effective, streamlined service delivery. And finally, it provides the flexibility that enables CSPs to configure new services, products, and product bundles in order to maintain a competitive advantage in a highly dynamic market.
"NetCracker’s domain and technology expertise, their process-based rapid development environment, and their ability to deliver as committed have enabled us to meet our evolving — and evermore demanding — customer needs."