In today’s marketplace, service innovation and real-time capabilities are critical to maximizing revenues. Real-time convergent charging (RTCC) enables service innovation, allied to real-time control of debt exposure for more partner services and the ability to rate and bill on behalf of partners.
To remain competitive, Communications Service Providers (CSPs) need billing systems that support new business models, the rapid rollout of new services, and highly personalized offerings. A simple aggregate of data and platforms is not enough. CSPs need a convergent billing solution that will enable them to improve operational efficiency, enhance customer care, and achieve greater profitability.
At its core, convergent billing is the integration of all service charges onto a single customer invoice. To achieve this, CSPs face numerous challenges, which include:
Applying real-time, multi-service package pricing and cross-service discounts
Generating an accurate bill by taking raw usage and pre-rated data from disparate legacy and next-generation billing systems
Integrating with CRM systems that enable unified customer care, customer acquisition, and service order entry
Supporting high configurability, personalization, and comprehensive loyalty programs
NetCracker's Convergent Billing solution comprises a highly flexible and scalable billing system that can be used by any service provider. It provides:
Real-time charging for different payment models (prepaid/postpaid) and network types (wireless/wireline/converged/IMS)
Streamlined rating and billing for value-added services through rich billing data models, extended business policies, and powerful pricing models
A library of pre-configured business rules, components, and processes that support mediation, payment processing, and reporting
An easily configured, modular architecture and interfaces that are pre-integrated to external systems such as CRM, Self Service, and PoS
Unique customer billing experience management, extended revenue assurance, and customer data protection
Increase revenues via diversification of the product portfolio
Improve average profit per user across all segments of the customer base
Lower operational costs
Reduce churn among high-value subscribers
Reduce time-to-market for new product and service launches
Enable single-bill and single-point customer care with data aggregation and rate inputs from various sources
Fully support different billing and payment models for any type of network
Maximize ARPU by providing personalized offerings, improving customer service, and decreasing churn
Lower TCO through fast, simple deployment and maintenance
Ensuring an appropriate Convergent Billing solution implementation is essential in order to control costs.
NetCracker’s experience supports the view that no one Convergent Billing solution fits all. Instead the solution should be driven by each operator’s requirements, which is why NetCracker’s Convergent Billing solution can be deployed in a variety of ways from a staged approach to a full implementation providing flexibility in deployment as well as in service definition.
"NetCracker’s rating and billing was a clear winner, not just because of its scalability, flexibility, ease of configuration and integration, but also because it was a proven product, backed by a strong roadmap and a respected supplier. We recognized the value of having NetCracker as a long-term strategic billing partner."