In today’s marketplace, service innovation and real-time capabilities are critical to maximizing revenues. Real-time convergent charging (RTCC) enables service innovation, allied to real-time control of debt exposure for more partner services and the ability to rate and bill on behalf of partners.
To remain competitive, Communications Service Providers (CSPs) need billing systems that support new business models, the rapid rollout of new services, and highly personalized offerings. A simple aggregate of data and platforms is not enough. CSPs need a convergent billing solution that will enable them to improve operational efficiency, enhance customer care, and achieve greater profitability.
At its core, convergent billing is the integration of all service charges onto a single customer invoice. To achieve this, CSPs face numerous challenges, which include:
NetCracker's Convergent Billing solution comprises a highly flexible and scalable billing system that can be used by any service provider. It provides:
The Convergent Billing solution enables CSPs to:
Ensuring an appropriate Convergent Billing solution implementation is essential in order to control costs.
NetCracker’s experience supports the view that no one Convergent Billing solution fits all. Instead the solution should be driven by each operator’s requirements, which is why NetCracker’s Convergent Billing solution can be deployed in a variety of ways from a staged approach to a full implementation providing flexibility in deployment as well as in service definition.