Business Challenge

The combined offering of voice, video, and data is quickly becoming the minimum requirement for any Communications Service Provider (CSP) intending to make a sustainable play in the residential market. Having an appropriate, high-capacity broadband network is the first requirement for Multi-Play. Once the delivery of converged services starts, CSPs need to understand the service experience and monitor customer impact.

In short, the success of any Multi-Play initiative depends greatly on a network infrastructure upgrade and the timely modernization of the Service Layer where the OSS resides.

Solution Description

Recognizing that time–to-market is critical for CSPs, NetCracker's Multi-Play solution provides out-of-the-box service configurations that are necessary for delivering voice, video, and data services over a single network.

NetCracker’s Multi-Play solution allows CSPs to:

  • Manage legacy and converged services that span different infrastructure domains
  • Quickly establish an order-to-activation cycle
  • Manage and monitor the service experience for new and existing services
  • Manage and facilitate content sourcing for rich-media services
  • Manage complex customer premises equipment such as set top boxes (STBs), mobile organizers, and home wireless network equipment

The NetCracker Multi-Play solution provides support for all established and emerging Multi-Play-enabled network infrastructure extensions including:

  • FTTx
  • xDSL
  • VoIP
  • IPTV
  • Data center infrastructure (servers, power, software)

The Multi-Play solution is based on NetCracker software and implementation expertise, and includes three components that are critical for achieving service provider business objectives:

  • Software: proven, highly scalable, mature, best-of-breed software that includes service and resource management for network and IT infrastructure, and IMS/SDP enablement, among others
  • Professional Services: an experienced solution delivery team to help with all phases of the OSS transformation project
  • Expertise: a team of NetCracker subject matter experts who have deep expertise in telecommunications, networks, OSS, NetCracker software, and CSP environments

By offering such a comprehensive solution, NetCracker forges close working relationships with its customers and provides both the software and service parts of an implementation. This type of partnership and accountability for project success is unique in the OSS industry and gives service providers the opportunity to influence product direction as well as minimize project risk.

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Thought Leadership


Press Releases

"To enable the rapid launch of converged services like TELUS TV we needed next-generation operational support systems (OSS) that can keep up with the rapidly-evolving landscape."