Convergent Billing Pack Solution

To remain competitive, CSPs need billing systems that support new business models, the rapid rollout of new services, and highly personalized offerings. A simple aggregate of data and platforms is not enough. CSPs need a convergent billing solution that will enable them to improve operational efficiency, enhance customer care, and achieve greater profitability.

Business Challenges

At its core, convergent billing is the integration of all service charges onto a single customer invoice. To achieve this, CSPs face numerous challenges, which include:

• Applying real-time, multi-service package pricing and cross-service discounts
• Generating an accurate bill by taking raw usage and pre-rated data from disparate legacy and next-generation billing systems
• Integrating with CRM systems that enable unified customer care, customer acquisition, and service order entry
• Supporting high configurability, personalization, and comprehensive loyalty programs

NetCracker Solution

NetCracker’s Convergent Billing Pack Solution comprises a highly flexible and scalable billing system that can be used by any service provider. It provides:

• Real-time charging for different payment models (prepaid/postpaid) and network types (wireless/wireline/converged/IMS)
• Streamlined rating and billing for VAS services through rich billing data models, extended business policies, and powerful pricing models
• A library of pre-configured business rules, components, and processes that support mediation, payment processing, and reporting
• An easily configured, modular architecture and interfaces pre-integrated to external systems such as CRM, Self Service, and PoS
• Unique customer billing experience management, extended revenue assurance, and customer data protection

TOMS Components

Customer Billing Management, Product Information Management, Rating & Charging, Billing Mediation, Business Process Re-Engineering, End-to-End Data Migration

Benefits

The Convergent Billing Pack Solution enables CSPs to:

• Reduce time to market for new product and service launches
• Enable single-bill and single-point customer care with data aggregation and rate inputs from various sources
• Fully support different billing and payment models for any type of network
• Maximize ARPU by providing personalized offerings, improving customer service, and decreasing churn
• Lower TCO through fast, simple deployment and maintenance

Contact us to get more information