Device Management Solution
The overwhelming success of the iPod and iPhone has demonstrated that — in the minds of users — devices are as important as the network and the services delivered over them. In fact, it can be argued that the interactive nature of these devices is causing users to value their mobile phones more highly than the network or the connectivity.
The next generation of devices is also enabling a higher level of customization and personalization of features and components. And the term “end-user device” now encompasses a much larger universe than it did just a short time ago — to include mobile phones, PDAs and MP3 players, video players and TVs, desktops and laptops — and ultimately any combination of communication and entertainment devices that end users interact with in the home, the office, the car, or outdoors.
This ever-expanding world of fixed and mobile devices brings complexity with it — the complexity of provisioning, enabling, and managing these devices so they deliver the service experience that users want. A network and service can be great, but if the service cannot be delivered effectively over a device that users prefer, it will result in a poor customer experience.
The Device Management solution allows Service Providers to execute centralized subscriber management, abstract service types, assure service delivery, and unify device management for IP-based customer premises equipment (CPE). With home network devices continuously growing in number and varying in type, this comprehensive end-to-end solution is designed to unify device management, automate and simplify provisioning, and guarantee security.
NetCracker and NEC have combined their proven expertise in remote device feature configuration and management, quick and efficient high-level service delivery, recurring software upgrades, real-time CPE monitoring, analysis, and troubleshooting, as well as lifecycle quality assurance, so Service Providers can give end users the ability to choose the device they want. The Device Management solution also enables Service Providers to cut the flow of customer support calls, ensuring reduced operational expenses and expanded revenue.
In the long run, the integrated Device Management solution becomes a source of differentiation — slashing churn rates, enhancing customer satisfaction, and multiplying profits.
