Today’s Fortune 500 companies face a unique challenge: how to control the cost of network and IT infrastructure while empowering employees and offices with a range of new services and applications delivered to numerous end-user devices and across different networks. Over the next few years, the number of devices and services will grow exponentially, and enterprises will need to support them cost effectively. At the same time, business users are demanding the rapid roll out of quality, reliable services.
Providing services is becoming much more than just issuing a user with a device and registering it on the network. In effect, the IT departments of Fortune 500 companies are becoming service providers themselves and are learning to do many things that all service providers do: understanding what services customers need and how much they should cost, finding inexpensive ways to supply those services using existing infrastructure as efficiently as possible, and learning how to measure customer experience and increase customer satisfaction. The latest version of ITIL — ITILv3 — is squarely focused on this transition, with its introduction of a service catalog and emphasis on service management and service lifecycle.
Today’s CIO and CTO organizations are constantly being asked to deliver fixed and mobile connectivity and a range of on-demand business applications that enable employees to be more productive. To manage this complex environment, enterprises require solutions that bring together the diverse functionality of ITIL and CMDB and provide:
NetCracker’s powerful Enterprise solutions:
This functionality and much more — including infrastructure planning and design, full lifecycle management, financial management, and sophisticated reporting — is available via an intuitive, 100 percent web-based user interface.
NetCracker has vast experience managing Tier 1 service provider networks and the complex IT infrastructures of large enterprises. This has enabled the company to manage network and IT worlds from a single platform. Our carrier-grade platform can be expanded quickly to manage additional data, rules, and processes and provide flexibility, scalability, and robustness that are not available in conventional CMDBs.
NetCracker’s platform bridges the network (eTOM) and IT (ITIL) domains seamlessly, models IT infrastructure, and centralizes service inventory to automate service provisioning and correlate services with underlying resources. Delivering scalability, reliability, and high performance, and managing the complexity of service provider networks enables NetCracker to support next-generation networks and services — merging the power of network and IT.