Managed NOC

The current economic situation, intense competitive pressure, and the emergence of new technologies require more business agility and efficiency from enterprises. Large enterprises are looking at new technologies such as cloud, and managed services in all areas of their business to further squeeze costs out of their operations. They are reviewing core functions within their organizations and seeking ways to lower costs while maintaining or increasing the operational agility.

Business Challenge

Despite the fact that the market is congested with intelligent network management solutions, it is, nevertheless, becoming increasingly challenging to handle all network operations on a 24/7 basis while focusing on the core mission and keeping costs low. As a result, a growing number of companies are contracting the entire design, build, and maintenance of their networks to outside providers. Many enterprises, then, are looking for a comprehensive offering for network operations center (NOC) outsourcing that will increase their revenue while reducing time and effort that would otherwise be spent on network maintenance.

Solution Description

NetCracker’s Managed NOC is a market-tested, innovative solution that provides enterprises with a technical back-end extension to ensure end-to-end business continuity and improved financial performance.

Our extensive solution delivery experience and technical expertise, coupled with operations excellence worldwide, enables enterprises to outsource non-core business functions and processes and provides end-to-end operations infrastructure, workforce, competence, and best practices.
Managed NOC supports a complete scope of network operations, including incident and problem management, change and release management with scheduling and roll-back capabilities, performance and capacity management, customer web portal remote management, resource availability management, etc.

The Managed NOC solution, based on our industry-proven, certified process management capabilities, ensures scheduled and ad hoc network maintenance and provides proactive planning, deployment, and management of all network resources.

Solution Benefits

The Managed NOC solution ensures network operations support and readiness, facilitates day-to-day maintenance, and allows network operations to be aligned with business processes across the entire company. The Managed NOC solution allows customers to:

  • Shift their focus from ongoing operations to competitive differentiation
  • Streamline business processes and optimize operational efficiency
  • Reduce time to market for new services through the consolidated management of multi-vendor, multi-service networks
  • Increase customer satisfaction and reduce churn through improved service quality and availability
  • Minimize project risks and reduce CapEx and OpEx through a reliable, industry-proven partnership
  • Increase performance and efficiency through scalable workflow organization, the highest levels of security, and a clear separation of roles

NetCracker, together with NEC, brings a unique perspective to address exciting new opportunities in all industries looking to leverage the power of ubiquitous connectivity, real-time transactions, and compelling customer experience. Leveraging NEC’s strengths in Network and IT along with NetCracker’s deep expertise in the management and monetization of infrastructure, services, and applications, our solutions bring together the best of software, services, and platforms to create the most comprehensive, end-to-end portfolio in the industry.

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