Data Services Solution
Data Services are among the offerings most demanded by Communications Service Providers (CSPs) that want to develop a competitive edge in today’s market. Many operators have already implemented data services for high speed Internet access, email, and web hosting, which has allowed them to keep up with industry demands. However, this is not enough to gain leadership and ultimately succeed in the data services market.
The Data Services Solution helps a CSP solve business process transformation tasks and build a flexible, comprehensive order-to-activation OSS environment. It enables data services to be delivered to customers through any type of access. From a technical perspective, the NetCracker solution allows data services to be decoupled from historical access types and allows them to be extended over all types of access owned by a CSP or its partners.
The main challenges that are forcing CSPs to change their business process approach, applications, and supporting systems are outlined below:
- The data services market is highly dynamic, and operators must be able to introduce service rapidly with minimal impact on existing systems and processes.
- Data service value-adds require effectively managed IT data centers as a pre-integrated part of the overall infrastructure.
- Data service rollouts change partnership frameworks for all types of providers, be they content providers, access service providers, or content aggregators.
- An array of home-grown, self-service CRM portals co-exists with traditional customer care approaches.
Benefits of the Data Services Solution
The NetCracker Data Services Solution enables CSPs to take a competitive stance by:
- Providing extensibility and flexibility to ensure the rapid introduction of new services
- Enabling the documentation of IT infrastructure necessary for data service provisioning and network infrastructure objects
- Allowing IT data centers to document services as logical entities by using NetCracker Service Inventory functionality.
- Using the flexibility inherent in the NetCracker Solution to define appropriate prices for new data services by tracking the precise resources that are used to provide specific services to individual customers
