Bringing You the 4C Experience: Customer

NetCracker has developed its comprehensive Customer Experience Management solution to help Communications Service Providers (CSPs) deliver committed service quality, ensure a consistent end-user experience across multiple channels and devices, and deliver an optimum customer experience. It covers all facets of customer touch points from customer relationship management, to converged billing, to product lifecycle management, to end-user device management.

NetCracker’s Customer Experience Management solution includes:

• Customer Interactions: provides a 360-degree customer view and allows CSPs to ensure consistency of customer personal and service usage data across multiple communication channels and devices for facilitated end-user interactions

• Targeted Offerings: gives CSPs powerful tools for tracking and analyzing end-user service usage preferences (e.g. time, location, average amount spent, etc.) and enables effective cross/up sells and customer offering personalization

• Customer Service: helps CSPs deliver competitive service quality to end users, ensure that all services are delivered in full compliance with customer SLAs, and – if problems occur – handle them within the shortest timeframes and with minimal impact on the customer

Key Benefits Include:

• Ensured, multi-channel customer data consistency for facilitated end-user interactions
• Ability to provide a customer-friendly environment for facilitated service ordering and usage
• Ability to analyze customer behavior to deliver targeted customer experience
• Guaranteed premium service quality and proactive problem resolution
• Ensured account and personal data security

Contact us to get more information