2010 Global Service Provider Survey
50+ Leading Operators Share Their Challenges, Opportunities, and Investments in an Industry Survey
NetCracker Technology recently conducted an industry survey in conjunction with Pipeline Magazine to obtain real-time information on the most significant issues facing service providers today. The survey — covering more than 50 leading communications service providers — focused on opportunities, challenges, and investment areas over the next three years.
Survey respondents from Fixed, Mobile, Cable, and Converged service providers representing all major regions of the world, identified important issues and emerging trends in the industry. Nearly 70% of respondents were Converged service providers (mobile + fixed), followed by Wireline providers (13.2%) and Mobile operators (7.5%). Overall analysis identified two specific issues — Mobile Commerce and Home Networking — that have become increasingly important to service providers. A snapshot of the survey results is provided below.
More than 55% said they viewed their top growth areas to be Multi-Play Services to the Home (55.2%) followed by Mobile Money and Commerce (52%) and Mobile Video (46.7%).
When asked what their companies see as the Top 3 Competitive Threats, “New Infrastructure Providers” topped the list at 56.8%, followed by Applications Service Providers and Handset Manufacturers.
Service providers identified the following as their Top 3 Priorities over the next 12 months:
- Accelerating Network Convergence
- Reducing Costs Through Systems and Supplier Consolidation
- Reducing Costs Through Managed Services/Outsourcing of Networks and Services
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