NetCracker is the leading global solution company enabling Communications Service Providers (CSPs) to deliver rapidly and manage effectively convergent and content-rich services. Service and resource management are delivered through its software, professional services, and implementation expertise.
NetCracker’s portfolio delivers value by Accelerating Business Transformation™. Its benefits include rapid service introduction, operational excellence, and a better understanding of the customer experience.
NetCracker takes a solutions approach to end-to-end business transformation as well as customer, service, and resource management. Our software-centric solutions focusing on Telecom Operations and Management Systems (TOMS) enable CSPs to implement content-rich services rapidly and cost effectively and to significantly improve the customer experience. Our solutions cover all facets of transformation projects from planning to implementation and support, and form the basis of NetCracker’s comprehensive services portfolio, from consulting and turnkey delivery, to operations and maintenance, managed services, and outsourcing.
Headquartered outside of Boston in Waltham, MA, Netcracker is a global supplier of Telecom Operations and Management Systems and Solutions with offices in Europe, North America, Japan, and Australia.
In 2008, following 15 years of independent, profitable growth, NetCracker Technology was acquired by NEC Corporation. The merger brought together the best in Business Support Software and infrastructure innovation. Following the acquisition, NetCracker initiated a large-scale business expansion in 2010 whereby its parent company consolidated its Telecom Operations and Management Systems (TOMS) software and services business under NetCracker. The assets included innovative applications and service platforms, including customer and service management, network management, as well as NEC’s comprehensive portfolio of TOMS-associated services.
NetCracker serves a diverse customer base, including CSPs, Fortune 1000 companies, and the U.S. government. We have several dozen customers worldwide including DISA, du, France Telecom group, Intelsat, Maxis, MGTS, Mobinil, MTS, NTT Comm, NTT DoCoMo, Shaw, Sprint, Swisscom, Telecom New Zealand, Telstra, TELUS, TW Telecom, U.S. Army, UPC Broadband, Videotron, VimpelCom Group, and WIND Hellas.
The NetCracker Commitment to Quality
NetCracker ensures quality in the products it develops. Focused on customer satisfaction, NetCracker provides the highest standard of product functionality, usability, and service. NetCracker’s corporate approach to quality is promoted and supported directly from the CEO’s office.
NetCracker has always had a strong focus on quality. From the company’s inception, we have had dedicated resources assigned to quality initiatives. In 2007 NetCracker's worldwide organization received the Capability Maturity Model Integration (CMMI) Software Engineering Maturity Level 3 rating after a comprehensive appraisal conducted in accordance with the Standard CMMI Appraisal Method for Process Improvement (SCAMPI) and Software Engineering (CMMI-SW).
