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Product Overview
Customer Management
Revenue Management
Services Fulfillment & Assurance
Resource Management
Product Management
End-User Devices
IT Platforms
Network Management
NetCracker TOMS Suite

With the announcement of its major expansion into the Telecom Operations and Management Systems domain, NetCracker has once again underscored its commitment to innovation and customer focus. NetCracker can now offer its customers and the industry a range of capabilities across the Customer, Service and Resource Layers. NEC’s decision to consolidate its TOMS solutions under NetCracker creates the most comprehensive software and solutions offering in the communications industry.
From Customer and Product Management to Service Platforms, from Network and IT Management to End-user devices, the broad footprint enables service providers to realize:

NetCracker Product Pyramid

NetCracker’s expanded offering spans eight key domains:

NetCracker Customer Management

Using NEC’s experience in CRM, Billing, and Self-Service domains, NetCracker’s Customer Management solution includes core functionality that covers the areas of Customer Information Management, Customer Self-Service, Customer Order Management, Customer Billing Management, Customer Problem Management, and Customer SLA/QoS Management.

NetCracker Product Information Management and PLM

NetCracker’s Product Management solution includes core functionality that covers the areas of Product Information Management and Enterprise Product Catalog as well as Product Lifecycle Management.

NetCracker Rating and Charging & Billing Mediation

Leveraging NEC’s experience and expertise in the billing domain, NetCracker’s Revenue Management solution includes core functionality that covers the areas of Billing Mediation and Rating & Charging. NetCracker Revenue Management embodies the critical core characteristics required by a modern convergent billing platform.

NetCracker Device Management and Home Networking

The NetCracker Device Management and Home Networking solution allows service providers to execute centralized subscriber management, abstract service types, assure service delivery, and unify device management for IP-based customer premises equipment (CPE). With home network devices continuously growing in number and varying in type, this comprehensive end-to-end solution is designed to unify device management, automate and simplify provisioning, and guarantee security.

NetCracker IT Platforms Suite

As a timely response to current demands, NetCracker’s IT Platforms suite enables service providers to seamlessly decouple diverse applications from their siloed environments without extensive reconfigurations, and to provide a single IT applications environment where applications maintenance is outsourced to service providers, and users can access innovative software with higher interoperability and new services. The CMDB part of the suite allows efficient, ITIL-based managed capabilities that cover both IT and Network domains. NetCracker’s IT Platforms embodies the critical core characteristics required by a modern IT-centric services platform.

NetCracker Fulfillment and Assurance

NetCracker brings its strong Service Layer Transformation experience together in its complete Service Fulfillment and Assurance suite that leverages more than 15 years of experience in the successful delivery of Service Management/OSS products and solutions.
NetCracker Service Fulfillment and Assurance includes Service Information Management, Service Order Management, Service Inventory, Service Problem Management, Service Quality Management, and Service Activation.

NetCracker Resource Management

NetCracker brings its strong experience in network inventory, outside plant, network design and planning, mobile rollout, as well as work order and workforce management to its Resource Management suite that leverages more than 15 years of experience in the successful delivery of OSS products and solutions.

NetCracker Network Management

NetCracker brings NEC’s strong, thirty plus years of experience in network management and assurance to its complete Network Management suite which includes fault management, performance management, configuration management, and network/element management systems.

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