New Netcracker. Product. Service Fulfillment and Assurance

Communications Service Providers (CSPs) worldwide are striving to deliver the latest converged services including IPTV, Triple Play, and 3G. These content-rich offerings create significant revenue opportunities and differentiation. To this end, CSPs have invested heavily in the Network and Customer Layers. They have capped legacy networks and built high-capacity, next-generation networks. And they have upgraded their mobile networks and deployed next-generation, customer-facing systems.

As they scale their converged services, their biggest challenge comes from having a legacy systems-based Service Layer that houses the entire order-to-activate cycle. This legacy Service Layer is inflexible and has a high operational cost due to lack of automation: it is not optimized to provision, activate, and manage the new complex, content-rich services.

NetCracker’s innovative approach to Transforming the Service Layer ™ has helped service providers around the world bring systematic changes to their back-office systems — at the same time that they generate new revenues, contain costs, and maintain customer centricity.

NetCracker’s approach utilizes award-winning, industry-leading capabilities in service fulfillment and assurance that deliver an agile Service Layer that is pre-integrated and standards-based, easy to use and operate, and capable of scaling to the requirements of the business.

NetCracker Fulfillment and Assurance

NetCracker brings its strong Service Layer Transformation experience together in its complete Service Fulfillment and Assurance suite that leverages more than 15 years of experience in the successful delivery of Service Management/OSS products and solutions.
NetCracker Service Fulfillment and Assurance includes Service Information Management, Service Order Management, Service Inventory, Service Problem Management, Service Quality Management, and Service Activation.
As a part of the NetCracker TOMS Suite, NetCracker Service Fulfillment and Assurance optimizes implementation time and costs through pre-integration with other elements of the TOMS Suite. These include Configuration Management, Customer Management, Resource Management, Workforce Management, and service platforms such as SDP and XaaS.

Capability Overview

Service Information Management	Service Specification Management/Service Catalog Service Specification Lifecycle Management Service Dependencies and Constraints
Service Inventory	Service Instances Inventory Service Topology Visualization Service Usage Reporting and Analysis
Service Order Management	Service Order Validation Service Design Service Availability Product to Service Order Decomposition Service Order Orchestration and Lifecycle Management Service Configuration Management
Service Problem Management	Problem Capture and Trouble Ticketing Problem Correlation and Impact Analysis Progress Tracking, Monitoring, and Management Problem Closure and Systems Updates Proactive Notifications
Service Quality Management	Service Performance and Quality Metrics Data Collection Service KQI, KPI correlation with service topology Service Quality Analysis Historical Trending and Forecasting
Service Activation	Service Configuration Decomposition Service Activation Orchestration Service Test and Turn on Activation Failure Recovery and Rollback Upstream systems notification

Benefits

A comprehensive end-to-end view of all aspects of complex services greatly improves the efficiency of the fulfillment and assurance processes, and ultimately improves customer satisfaction.
A flexible, unified metadata-based approach of reusable service components enables the quick creation and delivery of new service offerings, and thereby provides an important competitive advantage.
The visualization of service components and relationships speeds up service introduction, service fulfillment, and service assurance processes.
The use of standards-based data models, processes, and integration interfaces (SID, OSS/J. MTOSI, CMDB, NGOSS) cuts integration and migration costs dramatically.
Highly automated, end-to-end processes and operations allow for minimal manual work, low re-work, and higher productivity with lower OpEx.