Netcracker has been a proven strategic partner for the cable and media industry for over three decades. Netcracker solutions enable digital business transformation with increased flexibility, improved customer interactions and faster time-to-market for new services to establish a competitive position in both residential and business service delivery. The global pandemic redefined how businesses and consumers worked and learned for an increase in cable broadband usage, making efficiency, automation and expansion more important than ever before.
Netcracker E-commerce Portal, Convergent Revenue Management, Intelligent Agent Desktop and Workforce Management solutions for cable and media providers are designed to provide business-critical functionality that streamlines and transforms existing business operations. With these enhanced digital capabilities, providers can bring true end-to-end self-service to customers, optimize their workforce and automate their business. Netcracker solutions also open doors to new revenue streams by helping cable operators expand into the high-value enterprise markets and increase lifetime value for residential customers and SMBs.