Client-Hosted Operations

“To help service providers meet their business objectives in today’s fast-changing, competitive environment, NetCracker offers a range of services, including managed services. The company’s team of more than 5,000 services professionals is the foundation of an end-to-end offering based on SLAs aligned to each customer’s operational and business needs and requirements.”
To help service providers meet their business objectives in today’s fast-changing
“As our proven partner for consumer billing, NetCracker is the logical choice as we drive greater efficiency into our billing operations by migrating one of our legacy systems in NetCracker’s BSS solution. We look forward to working with NetCracker on this expanded basis as we continue to deliver the most competitive and advanced mobile and fixed-line services to our consumer and enterprise customers across Brazil.”
As our proven partner for consumer billing, NetCracker is the logical choice
“To help service providers meet their business objectives in today’s fast-changing, competitive environment, NetCracker offers a range of services, including managed services. The company’s team of more than 5,000 services professionals is the foundation of an end-to-end offering based on SLAs aligned to each customer’s operational and business needs and requirements.”
To help service providers meet their business objectives in today’s fast-changing
“NetCracker Technology is ranked among the fastest-growing OSS/BSS companies, based on global proficiency with CSPs of all tiers worldwide… The vendor provides a complete, mature service fulfillment product suite, which is based on a modern architecture and has been developed from scratch... The vendor possesses a worldwide professional services resource pool... that enables it to pursue the associated implementations, managed services and outsourcing of its own software.“
NetCracker Technology is ranked among the fastest-growing OSS/BSS companies,
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Bringing the Customer into Customer Experience Management

Rather than just talking about customer centricity, operators should use all the tools at their disposal – such as analytics and KPIs – to provide the best possible experience each and every time.

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  • NetCracker's comprehensive portfolio of professional services enables communications service providers and cable operators to transform their businesses by optimizing network and IT infrastructure.
  • NetCracker’s CMMI Level 5-certified Services organization offers a full set of planning and consulting services based on our extensive product portfolio as well as third-party products.
  • NetCracker’s CMMI Level 5-appraised End-to-End Turnkey Delivery services cover the core areas of implementation, program governance and deployment, including business objective analyses, business case and multi-year program roadmap development, end-to-end program delivery and solution operations and maintenance.
  • NetCracker’s Managed Services offerings are designed to provide communications providers with access to industry best practices and deep-rooted transformation expertise without impairing their internal operations.
    • NetCracker’s Hosted Managed Services offerings enable operators to leverage cutting-edge technologies and services without owning data centers, networks or the staff needed to maintain day-to-day operations.
    • NetCracker's Client-Hosted Operations offerings give communications providers the ability to run, manage and optimize business and operational applications onsite by using our experienced teams and processes. Client-Hosted Operations are ideal for operators that own the infrastructure but are looking for help with onsite management and support.
    • NetCracker’s Build-Operate-Transfer Managed Services offering helps communications providers that are looking to leverage their current IT infrastructure and maintain day-to-day control of operations.
  • NetCracker’s CMMI Level 5-certified Services organization provides the full set of operations and maintenance capabilities for NetCracker and third-party solutions. Our services cover all aspects of support: from routine activities to streamlined fault handling and progressive product upgrade procedures.
  • NetCracker's CMMI Level 5-appraised Services organization provides a wide range of testing capabilities for NetCracker and third-party solutions. We offer proven testing services and an innovative approach that can address both current and future needs by leveraging our deep domain expertise and experience in delivering business and operational solutions to providers of all sizes.
  • NetCracker offers comprehensive software training to ensure that service providers can operate, administer and maintain NetCracker products. Training is tailored to address the needs of specific user groups, including developers, application administrators and end users.
  • NetCracker is appraised at Carnegie Mellon University’s CMMI Software Engineering Maturity Level 5 rating—the highest level in the CMMI model. The appraisal confirms our use of standardized best practices to improve the development of our products and services as well as our industry-leading project management, product integration and process management capabilities.
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