ICOMS
As a cable and media provider, how will your business grow revenues, improve profitability and increase loyalty? Using Convergys' ICOMS 9, a proven next generation solution, allows operators to respond to market dynamics with flexibility across business models such as business services and broadband monetization to drive growth and differentiation. In addition to new innovative and flexible product and pricing structures, the solution enables operators to adopt a complete customer-centric approach allowing the personalization of their services, offers and customer experience along with service agnostic advanced rating and discounting with pre- and post-paid convergence enablement.
Benefits of ICOMS to help improve your business include:
- Enables full convergence of quad-play and beyond with wallet sharing bundles of voice, video, data and next generation digital services
- Improved customer centric relationships and data architecture enabling opportunities to drive revenue growth through personalization
- Enables discounting and promotions to differentiate service and grow revenues
- Improved cost efficiencies through flexible offer, product and pricing capabilities
- Highly scalable solution, allowing convergence into one system
- Real-time policies to control usage, such as parental controls for TV and manage bandwidth
- Integration capabilities enhanced through standards-based SOA web services.
This feature-rich solution is highly scalable and leverages a leading industry platform, which helps rationalize and consolidate BSS and drive improved performance and innovation. Its highly adaptable platform supports flexible growth models of the future, while also providing an evolution path to consolidation and lower TCO.
