About us

Convergys is a global leader in relationship management enabling leading companies in over 70 countries to deliver exceptional customer experience. Convergys employs nearly 70,000 employees, speaking more than 35 languages, in 70 facilities across the globe, and routinely handles more than two billion customer interactions every year.

Convergys Smart Revenue Solutions provides the most intelligent and innovative convergent solutions to the telecoms, cable, broadband, satellite, and utilities markets. Through its smart solutions, Convergys pioneered the event agnostic, convergent billing solution that transcends networks and services, which perfectly maps the need of retail, wholesale, and enterprise sectors. Providing best of breed billing and customer care products, which are embedded with real-time intelligence, empower Convergys’ clients to build customer loyalty, reduce costs, and grow revenues. Convergys is globally trusted and proven in the market, reflected by the fact that its top 40 telecoms clients have been with Convergys for more than 25 years.

Extending its smart solutions suite to utilities, Convergys was the first in the market to launch a dedicated utilities platform for smart meter billing and customer care. Convergys continuously innovates to combine technology, actionable insights, and consulting to help its customers meet business challenges. Investing over $1 billion since 1998 in research and development, Convergys has received 153 patents across its business divisions.