Blogs
Join Convergys’ experts on the latest events, trends, issues and opinions in the market.
Blogs covering smart billing and customer care issues facing the telcoms, cable, satellite, broadband and utilities industries are detailed below.
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Communications Utilities Other Insights |
Driving Cable Customer Loyalty from the Back Office
Carl Davies, Director, Global Marketing, Brand and Creative, April 19, 2012
Role of Billing in the Age of OTT
Mohammed Sha, Head of Global Market Strategy & Insights, March 19, 2012
Telco Groups Sitting on Pots of Gold
Mohammed Sha, Head of Market Strategy & Insights, March 8, 2012
Observations from the Floor: Convergys at Mobile World Congress
Patti A. Reali, Global Industry Analyst Relations, March 2, 2012
View from the Suite: Convergys at Mobile World Congress 2012
Patti A. Reali, Global Industry Analyst Relations, February 29, 2012
Cable In the Cloud: Picking the Right BSS for the Business Market
Carl Davies, Global Marketing Director - Cable, Broadband and Satellite, February 7, 2012
Cable Companies — Go “Over the Top” on the User Experience
Carl Davies, Global Marketing Director - Cable, Broadband and Satellite, February 2, 2012
Smart Grid: Customer Experience Begins with the Bill
Andy Corkhill, Director of Market Strategy, February 1, 2012
What Will it Take to Bring EVs to the Mass Market?
Kit Hagen, Global Director, Utilities, February 1, 2012
How Policy and Charging Control can Enable Mobile Payments
Curt Champion, Global Marketing Director - Telecommunications, January 16, 2012
Convergys and Microsoft: Better Together
CRM Product Blog, Stephen Randall, Director of Product Marketing, December 02, 2011
Convergys CRM’s Unique Data Model Bridges Gap Between Cost and Customization
CRM Product Blog, November 28, 2011
A CRM Designed to Grow With Your Business
CRM Product Blog, November 10, 2011
CRM Designed to Fit Your Business
CRM Product Blog, November 8, 2011
Turn Service into Sales with the Right CRM Support
CRM Product Blog, October 27, 2011
"Why So Glum? “Cord-cutting” Heralds the Birth of the New Cable
Carl Davies, Global Marketing Director - Cable, Broadband and Satellite, September 30, 2011
Convergys Featured in Microsoft Dynamic’s CRM Blog
CRM Product Blog, September 27, 2011
Convergys CRM Coverage
CRM Product Blog, September 26, 2011
Utility CIS Upgrades Don’t Have to be “All or Nothing”
Kit Hagen, Global Director, Utilities, September 23, 2011
To Profit from Connected TV, Always Connect with the Customer
Carl Davies, Global Marketing Director - Cable, Broadband and Satellite, September 22, 2011
M2M Wholesale – Where the Rubber Meets the Road?
Tony Jackson, Director of Telecom Solutions, August 8, 2011
7 Questions (and Answers) about Cloud Billing for the Telecom Sector
Mohammed Sha, Head of Global Market Strategy & Insights, June 27, 2011
Telco Business Forecasts Call for Cloud Billing
Mohammed Sha, Head of Global Market Strategy & Insights, June 20, 2011
Who Should Be the Master of Your Customer Data?
Mary Ann Tillman, Global Director of Product Marketing, June 15, 2011
Convergys ICOMS 9 – What Say You Now, Cable Market Doomsayers?
Michelle Nowak, Global Director, Cable, Broadband & Satellite, June 14, 2011
4G’s “Groundhog Day.
Mary Ann Tillman, Global Director of Product Marketing, June 13, 2011
Convergys CRM powered by Microsoft Dynamics CRM covered in Telco Insights
CRM Product Blog, June 1, 2011
Online coverage of the Convergy CRM Product Launch
CRM Product Blog, June 1, 2011
Visit the Convergys CRM booth online at CRM360!
CRM Product Blog, June 1, 2011
RCR Wireless: “TM Forum: Convergys launches CRM powered by Microsoft"
CRM Product Blog, June 1, 2011
Benefits of Convergys CRM powered by Microsoft Dynamics CRM 2011
CRM Product Blog, May 23, 2011
European Utilities: Rev Up Your Legacy Systems to Keep Pace with the Demands of Smart Grid
Andy Corkhill, Director of Market Strategy, May 17, 2011
Utilities and M2M: Four Challenges En Route to Smart Grid
Mohammed Sha, Head of Global Market Strategy & Insights, March 30, 2011
"Safe" is the New "Sorry" for Cable Companies
Carl Davies, Global Marketing Director - Cable, Broadband and Satellite, February 24, 2011
Meeting Shareholder Demand for 4G Profits
Mohammed Sha, Head of Global Market Strategy & Insights, February 2, 2011
Not So Fast. Smart Cable Operators May Surprise the Doomsayers
Michelle Nowak, Global Director, Cable, Broadband & Satellite, January 11, 2011
Michelle Nowak blogs about cable’s urgent need to win business customers
Michelle Nowak, Global Director, Cable, Broadband & Satellite, December 13, 2010
Cable’s growth…the challenge facing today’s cable service providers
Carl Davies, HGlobal Marketing Director - Cable, Broadband and Satellite, December 2, 2010
The M2M opportunity is knocking
Mohammed Sha, Head of Global Market Strategy & Insights, November 12, 2010
“Bill Shock” as a revenue management issue and opportunity
Mohammed Sha, Head of Global Market Strategy & Insights, November 12, 2010
Taking a leap of faith: today’s utility rate cases require action
Kit Hagen, Global Director, Utilities, August 20, 2010
Customer loyalty rises or falls at the point of every purchase
Michelle Nowak, Global Director, Cable, Broadband & Satellite, August 16, 2010
