Clients

Convergys has vast billing and customer care experience, derived from working with leading clients in the telecommunications, cable, satellite, broadband and utilities industries.

Convergys' case studies provide real-world insights into the business challenges faced by customers and how Convergys Smart Billing and Customer Care Solutions help support their organizational objectives. Discover how Convergys is helping to transform clients’ businesses by viewing or downloading the case studies or testimonials.

Alltel Wireless

"Efficiencies, differentiation in the market place, and long term partnership viability are the key aspects to our B/OSS platform decision. We felt through our evaluation process that we had the best relationship fit with Convergys."

Lewis Langston
CIO
Alltel Wireless

Cable South Media 3

"As a licensed client, we managed our rate matrix internally without support from Convergys. We had concerns about the integrity of the rate matrix, potentially foregone revenues, and the need for Convergys' professional services but had not acquired those services. When we migrated to Convergys' Managed Services offering, we were provided with direct access to their expertise as part of our new contract's implementation. A Convergys Application Specialist came on-site, quickly analyzed our rate structure, and suggested improvements. Throughout the consultation, our staff received training that was critical to the ongoing maintenance of the rate matrix. Within the first week, we were able to correct errors in the matrix for one of our systems that will yield additional revenues that nearly pay for the monthly "per subscriber" fees billed by Convergys for the hosted ICOMS solution! When our audits are complete, we expect to recognize ten times that amount. None of this would have been realized had we not made the move to a hosted solution from Convergys."

Client
Cable South Media 3

Cincinnati Bell Telephone

"The Convergys solution will enable us to further enhance our customer service experience through consistent policy application while helping us achieve cost savings for our business."

Tara Khoury
CMO
Cincinnati Bell

Cox

"Cox has built its business on exceeding customer expectations; the billing support we receive from Convergys helps us to do that. This latest contract renewal is a strong vote of confidence for the key role Convergys' cable solutions will continue to play in enabling Cox to differentiate itself on the superior service we provide our customers."

George Richter
Vice President of Supply Chain Management
Cox

Duke Energy

"We believe smart grid technologies will help us reduce costs, maximize energy efficiency, and empower our customers to make smart decisions about controlling their energy usage. However, to unlock the potential of the smart grid, we recognized that we needed a different solution to meet the necessary scale and two-way transactional requirements. Convergys’ innovative Smart CIS Solution will meet that need providing Duke Energy with a rapidly deployable solution that modernizes our systems to support the new requirements. And, based on how we are implementing the solution, this will have minimal impact on our legacy CIS infrastructure. The Convergys Smart CIS Solution will help reduce the technology and investment risk traditionally associated with this kind of paradigm-shifting effort."

Todd Arnold
Senior Vice President For Smart Grid And Customer Systems
Duke Energy (Retired)

E.ON

"Rating and Billing Manager’s flexibility, getting all the information onto one bill, complements our bespoke software to provide the ultimate single view of the customer, allowing us to not only innovate but also improve the quality of the service we offer consumers. This in turn has helped us both to improve customer retention and loyalty and to attract new customers."

Don Leiper
Director U.K. IT
E.ON

Nawras Telecom

"We were impressed with the speed of the implementation and with Convergys as a strategic partner. Our customer-centric business model is primed to deliver rapid penetration and growth."

Ross Cormack
Chief Executive Officer
Nawras

Orange Austria

"With the solution now live, Orange Austria is taking advantage of Convergys Smart BSS solutions to calculate the data usage of each of our subscribers. In addition to the real-time charging initiative, Orange Austria can now offer new services through trial offers, cross-service promotions, and service bundling."

Peter Filka
Head of IT
Orange

Romtelecom

"Convergys has helped us improve our overall business performance, through their expertise in consulting and software, coupled with an understanding of the industry issues that face service providers today."

Billings and Operations Manager
Romtelecom

SmarTone - Vodafone

"We are impressed by the comprehensive and highly configurable functions and features in Convergys’ solution, which helped us in rapid implementation of the software. The rich set of application program interfaces helps the software to integrate well with SmarTone- Vodafone’s operation environment. The ease of integration has enabled SmarTone-Vodafone to quickly bring our 3G enabled service offerings to the market. In addition, the billing and rating flexibility of Convergys’ solution enables SmarTone-Vodafone to creatively offer a suite of differentiated data and multimedia service."

Stephen Chau
Chief Technology Officer
SmarTone-Vodafone

Telefonica

"Unlike many of our competitors, we now offer the multi-national clients (MNC) market some of the best available tools for the holistic management of their communications usage, just when they need it most. Thanks to our work with Convergys, we’ve been able take yet another step forward in our commitment to the continual enhancement of our value offering to our MNC customers."

Telefónica Multi-national Solutions Director
Telefonica

Telkomsel

"Convergys rating and billing was a clear winner, not just because of its scalability, flexibility, ease of configuration and integration, but also because it was a proven product, backed by a strong road map and a respected supplier. We recognized the value of having Convergys as a long-term strategic billing partner."

Arman Hazairin
Vice President Information Technology
Telkomsel

Vivo

"Consolidating to a single, highly flexible, scalable, and convergent billing platform was critical to our long-term strategy. Convergys will enable VIVO to reduce operational costs, innovate around services, and enhance our customer-focused approach. The success of this project owed much to the close working relationship between VIVO and Convergys. Convergys’ knowledge and understanding of our business was impressive, and by partnering with Convergys, we are confident that VIVO will be well placed to succeed, whatever the future brings."

Paulo Tonding
Infrastructure and Operations Director
VIVO

WildBlue Communications, Inc.

"WildBlue expects to expand its network capacity dramatically in 2011 once the new satellite, ViaSat-1, is launched. The ability to offer new services and gain increased flexibility with the new Convergys Rating and Billing Manager is a crucial part of implementing our growth strategy."

Kevin Harkenrider
COO
WildBlue Communications, Inc.