Convergent business services
Realizing the potential of the business and commercial cable market
A significant growth area for cable, yet the full revenue potential is not recognized due to inadequate BSS and billing systems. According to Convergys' research more than 50 percent of decision-makers say "accurate billing that is easy to understand" is most important when partnering with a service provider.
Convergys Smart Revenue Solutions help cable operators deliver what these cable business customers demand and expect:
- Hierarchical treatment: enabling user defined invoicing at the corporate, division, local and individual level, with custom billing across multiple locations
- Service level agreements: SLA's which are flexible to support the needs of each commercial customer
- Simple, convergent and cloud billing: easy to understand invoicing that consolidates sophisticated service bundles in one invoice
- Discounting & complex bundled service offerings: managing cross service bundled promotions or providing personalized bundles
- Self-management tools: self-service options, analytical readouts
Upgrading the back office will provide a new approach to BSS that positions cable to win more commercial accounts. It's not necessary to rip and replace existing systems or undergo a forklift upgrade. Operators can move toward meeting these needs in incremental phases, by solving business pains of today, and evolve the deployment over time, or alternately, use a managed service or cloud solution from Convergys.
Whatever the approach, strengthening the back office is essential to future growth.
Techtonic Forces
Cable Congress 2011 eBook
Expanding Cable Revenues
TMForum Quick Insights Report, featuring Convergys
Step Up to the Commercial Market Opportunity
TMForum Inside Leadership Issue 28
