March, 2012
Innovation Observatory’s Danny Dick comments on the need for utilities to change traditional systems to more innovative solutions, such as the contract won by Convergys for E.ON
“While smart meter deployments have been growing steadily over the last 3-4 years, utilities' IT system priorities have been focused on preparing for how to deal with large volumes of smart meter data. This year we expect to see the emphasis change towards making use of that data – to develop innovative tariffs and new services, including for charging of plug-in hybrid electric vehicles. All this will require changes to traditional billing systems and CISs...Examples of such contracts include those won by vendors Convergys (with E.ON), LogNet Systems (with First Utility) and MetraTech (with OnStream)." (Source: Innovation Observatory’s Smart Grid Billing Outlook 2012-2016, March 2012).
February, 2012
Ovum’s Stuart Ravens comments on why you should put Convergys on your radar.
“Why put Convergys on your radar?... Convergys is moving in the right direction
to become a viable alternative to SAP and Oracle: it has completed a number of
proofs-of-concept with long-term customer E.ON; it has 30 years' experience delivering CIS products to the telecoms industry; and its sales messages of scalability, flexibility,
real-time processing, and low implementation costs will resonate well with utilities...”
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December, 2011
Gartner places Convergys in their Magic Quadrant for Integrated Revenue
and Customer Management (IRCM) for CSPs.
Top industry analyst Gartner recognizes Convergys based on evaluation of its product portfolio,
and places us in their Magic Quadrant for (IRCM) for CSPs.
November, 2011
Yankee Group comments on Microsoft and Convergys growing partnership.
“As the industry competes head-on with legacy-free OTT players and embraces
a renewed focus on improving the customer experience, much of the capability
to realize these goals will come from a more truly integrated real-time intelligent infrastructure. That’s where Convergys’ opportunities await if the company commits
to truly building a new product from the ground up using components and entities from different solution offerings within the IM group.” (Source: Yankee Group, "Microsoft CRM Dynamics Partnerships: A Work in Progress," November 2011).
May, 2011
Analysys Mason’s Larry Goldman highlights the success of Convergys and Microsoft’s partnership in his coverage of Management World, 2011.
“Over the last few years, Microsoft has established itself as a leader in the CRM market and has developed a solid CRM offering that can address user requirements across many industries," said Larry Goldman, partner and head of telecom software research, Analysys Mason. "The partnership between Convergys and Microsoft builds on that success and delivers a telecom industry-specific CRM that gives communications service providers a new option. It provides a middle ground between the complex CRM systems that require extensive customization effort and rudimentary CRM systems that don't fully meet communications industry needs.” (Article published at www.billingworld.com).
2011
Gartner positions Convergys as the fourth largest BSS vendor in the North American market in 2010 based on revenue. (Source: Gartner’s Revenue and Market Share report (TOMS) 2011, table 6.2 - Revenue and Market Share, Customer Billing Management, North America, 2009-2010).
2010
Analysys Mason gives Convergys highest possible rating of “market leader” for overall comparison of billing suppliers.
2010
The China IP Communications Award Committee (CIPCA) awards Convergys with the
"Best CRM Solution Provider."
The CIPCA selected Convergys as a winner for the "Best CRM Solution Provider". Convergys received this award based on public nominations from over 60,000 web users on www.microvoip.com and a broad panel of industry judges.
2010
Convergys Won the Communications Solutions Product of the Year Award from TMCNet
for their Dynamic Decisioning System.
The Convergys Dynamic Decisioning Solution was chosen to receive the
“Product of the Year Award” for creating exceptional advancements in
multichannel communications by Technology Marketing Corporation (TMC).
2008
Winner for two consecutive years of the “Annual Best Product Award” from B/OSS & IT
Industry Excellence Awards.
For two consecutive years Convergys received the “Annual Best Product Award” during B/OSS & IT Industry Excellent Awards ceremony. Organized by BillingChina, the telecom media and the B/OSS industry Convergys won “Best Product Award”
for its Dynamic Decisioning Solution based on its ability to dramatically improve customer efficiency, loyalty, and retention.
2008
Winner of “Best Full Service Billing Solution” Award.
Convergys won the “Best Full Service Billing Solution” award at the Telecommunications Best Solution ceremony, sponsored by Telecom
World magazine. Convergys won the Best Full-Service Billing Solution
Award for Technology Innovation based on its Rating and Billing Manager
and the product'shigh reliability, flexibility, and compatibility.
2007
Convergys Ranked Top 10 in Information Week 500.
Convergys has been ranked in the top 10 of Information Week 500, a prestigious
list that recognizes companies for their innovative use of technology.
InformationWeek recognized Convergys for our innovative use of
technology-based solutions that improve customer loyalty and profitability,
as well as employee retention.
