CRM and subscriber management

Building brand loyalty through a superior and consistent customer experience

The key in today's highly competitive Cable, Broadband and Satellite environment. Customer retention and service differentiation remain crucial to profitability. Customer centricity is key to effectively manage a Customer's Account and Services throughout the entire lifecycle is becoming more complex with on-demand, next generation services and connected devices

Critical to the customer experience is the means of effectively managing these complexities with a customer centric 360-degree view, enabling your agents to resolve issues quickly and reduce handling times.

Convergys CRM powered by Microsoft Dynamics CRM 2011 is a new breed of best-in-class modular CRM that optimizes the entire customer experience, across all touch points, transforming service into sales. Operators can implement a personalized and customer-centric approach across multi-play services, with any connected device at any time. Convergys CRM provides:

• Automated processes, ensuring consistent customer service and marketing across all touch points
• Simplified customer interactions using robust order, subscriber, and customer management processes
• Elimination of order fallout with guided processes and enforced order validation to drive consistent success
• Streamlined sales business processes to deliver shorter sales cycles and higher close rates
• Flexible, configurable and intuitive system that improves customer lifecycle management and reduces TCO
• Built on a true product model, Convergys CRM out-of-the-box significantly reduces the cost and on-going effort typically experienced with business CRM software.

This unique, industry dedicated CRM redefines price to value compared to other generalized CRM offerings.

News Release
Introducing Convergys’ ICOMS 9 Next Generation Solution

News Release
Announcing Convergys CRM powered by Microsoft Dynamics CRM 2011